Recensies (1.335)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 7% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 3% recensies zijn 1 sterren
23 maart 2017

Free, easy to use, slick looking, I can not fault this app - THANK YOU!

Vela Boutique
Verenigd Koninkrijk
Meer dan een jaar gebruiken de app
26 augustus 2020

After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend).

What I like:
- Easy to set up
- It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!)
- Ability to create sections and categories (but this is a paid feature)
- Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support)

What I struggled slightly with:
- Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off
- Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs.
- Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page

Press & Still
Verenigde Staten
Meer dan een jaar gebruiken de app
Shark Byte, Inc heeft geantwoord 26 augustus 2020

Hello Press & Still,

Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features.
Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done.
If you have more questions or need any help using HelpCenter app - please contact as at support@eoscity.com and we'll be more than glad to help.

Kind regards and all the best in your business!
HelpCenter team

12 november 2020

I love it is very easy to use and helpful, Thank you very much and good luck.
I'm using it to help my customers...

Psorigen
Verenigde Staten
Meer dan een jaar gebruiken de app
23 december 2016

Beautiful Looks, Easy to Use ! Recommended !!!

Pro Vegan
Israël
Meer dan een jaar gebruiken de app
13 oktober 2016

I am just getting my FAQ set up and I like it so far. I already had my FAQ on my site but they were in a page format but this is so much better because it looks more professional and a quicker way to help the customer. I recommend this app.

Unique Deal S
Verenigde Staten
Meer dan een jaar gebruiken de app
8 april 2019

Good app, no watermark and free. does what it needs to do :). Easy to use, would be better if there were more tab options.

Pocket Slider
Australië
Meer dan een jaar gebruiken de app
22 maart 2016

Very simple to use and install. Makes managing your FAQ content a breeze. Not very customizable in terms of styling YET (think it's coming) but Tomas is super responsive and helpful with any specific changes you might need...

Comprasmax
Costa Rica
Meer dan een jaar gebruiken de app
22 april 2017

MAkes review pages look super professional, app works great! and how can you go wrong with FREE, amazing! I reccommend

Shopzle
Canada
Meer dan een jaar gebruiken de app
26 mei 2020

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.

Travellers
Malta
Meer dan een jaar gebruiken de app
27 maart 2023

It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.

aeyee
China
Meer dan een jaar gebruiken de app
Shark Byte, Inc heeft geantwoord 27 maart 2023

Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.

None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free.

If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7.

Kind regards,

HelpCenter team