Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

February 8, 2023

I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!

Stahlcar Scan Tools
New Zealand
7 days using the app
Shark Byte, Inc replied February 8, 2023

Hi Stahlcar Scan Tools!

Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.

Best regards,
HelpCenter team

April 27, 2020

Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.

Novaliv
Mexico
7 days using the app
November 8, 2017

Great free FAQ page, looks very neat and fits well with our website. Would appreciate more customisation options (e.g. header options) but brilliant customer service when I asked for help with something. Thanks!

Gazebo Spare Parts
United Kingdom
7 days using the app
June 5, 2019

Very good app. Clear and intuitive back-end, can be customized a little bit through the Theme's CSS file. The only minus is there is no way to customize the app's page itself, and the URL is not perfect as well. Strongly recommended.

It would be nice to have a paid version with the ability to customize the META description for the app page, and to add a descriptive text block under the header of the page.

5/5

Zorbas Nutrition
United States
7 days using the app
April 20, 2020

second store we use this app, this is amazing.... translations options.. integrate facebook chat... this is AMAZZZIINNNGGGG!

your925silver
Portugal
7 days using the app
April 4, 2018

Awesome App!! This app makes my FAQs page look way more professional. I am so excited to have found this app and can't believe that it's free. Definitely a must have!

Superior Bling Designs
United States
7 days using the app
February 9, 2017

Great app! Easy to set-up and very helpful to my customers.

Resistbnd
Australia
7 days using the app
April 29, 2020

Very useful and flexible app. Provide all must to use features in the free plan. Suggest to use for every Shopify store.

Ultracare.Store
United States
7 days using the app
Edited July 27, 2020

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

CUITISAN.HK
Hong Kong SAR
7 days using the app
Shark Byte, Inc replied July 27, 2020

Hello CUITISAN.HK,

Thank you for using Help Center app and for your kind review!

Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content.

If you have any questions regarding the app - please contact us - support@eoscity.com.

Kind regards!
HC support team

April 14, 2023

awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.

Ever.Boost
Australia
6 days using the app
Shark Byte, Inc replied April 14, 2023

Hi dear Ever.Boost!

We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!

Best regards,
Helpcenter Team