Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
Refine
-
By rating
I am just getting my FAQ set up and I like it so far. I already had my FAQ on my site but they were in a page format but this is so much better because it looks more professional and a quicker way to help the customer. I recommend this app.
Love the way this looks on our site. Very easy to use!
awesome app! will help conversions big time!
this app is way better than any faq app.. i love it and we are using across our 2 stores we have..
thanks for making it free as well
Great app, makes my store even more presentable!
Imprescindible, una de los mejores pluggins para realizar tareas de soporte a los usuarios. Su uso es bastante cómodo y sencillo aunque todo el contenido está en inglés y tienes que realizar algunas traducciones manualmente.
Great app - really easy to add to the store. It would be great if there were more customisation options for the format.
If I could give 4.5 I would. See it on our store hfhops.co.uk
It's easy to use and intuitive. Free feature is all that we need at this moment and we're glad we have an option to upgrade when needed.
It is a nice form to have on your website. However, the Contact Form does not work and even after contacting the developers and getting a reply that "it is a problem that is on our end", still nothing is done about the contact form not working. The lack of fixing the problems with the App is unacceptable. Shopify should not allow Apps on their website that do not work correctly. Other then the contact form not working correctly, everything else seems to work nicely.
Very intuitive to use. Support is amazing and quick. I highly recommend using it. One feature is missing, is to allow multiple FAQ pages.