Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

March 3, 2019

Im so glad i found this application. Im very thankful as it a big help for my website. I am definitely recommend this app

V4Victor
United Kingdom
Over 3 years using the app
March 12, 2017

Thanks for this free app. A big help for my website.

Pinkroom Beauty Store
Philippines
Over 3 years using the app
February 18, 2019

Easy install and customization. Great support to help with additional add-ons or adjustments. Very quick response, very good service, very good product, very good price! Brian - www.rawhabit.co

The Raw Habit
Hong Kong SAR
Over 3 years using the app
January 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
United Kingdom
Over 3 years using the app
Shark Byte, Inc replied January 24, 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

March 7, 2018

This App creates a very beautiful and structured FAQ section for your website for free! Very nice

Betten Haskins
Germany
Over 3 years using the app
Edited December 26, 2020

I use this app to cut down on the frequency of customer questions. This is a must-have for any store seeking good customer relations. This app does what it says! I also like their customer service. I had a slight problem with the color of my text. They responded quickly with a video that solved my problem. Thanks, guys. I like the cost too especially for someone just starting out in ecommerce. I high recommend Help Center FAQ!!!

generationmerch
Canada
Over 3 years using the app
July 5, 2018

Best FAQ app and it's FREE! Quick and easy to set up. I needed to get some customizations done... contacted their support late on a Saturday and heard back from Marius first thing Sunday morning. Very responsive support—how customer support should be. Not surprisingly, I plan to use their Trackr app as well. Highly recommended!

Wing Chun Illustrated
Finland
Over 3 years using the app
March 5, 2020

A great app that does exactly what we require. Simple and easy to use that looks great on desktop and mobile device.

Inspired Wallpaper
Australia
Over 3 years using the app
April 24, 2017

Very easy to use, and very fast to add, great app!!

Lunivers Otaku
France
Over 3 years using the app
Edited May 4, 2022

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Manduka EU
Netherlands
Over 3 years using the app