Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

March 28, 2017

Best APP! Easy to use, FREE and looks absolutely professional. Highly recommend.

Lakota Inspirations
South Africa
About 3 years using the app
April 23, 2020

La aplicación cumple lo que promete. Es de muy fácil configuración, funciona perfectamente tanto en tu web de escritorio como en la de celulares. Podrás solucionar cualquier duda de tus clientes con esta potente herramienta. Pero lo mas importante para mi a sido el equipo de desarrollo que cuando e tenido dudas o problemas, me han ayudado rápidamente resolviendo absolutamente todo. Estoy encantado. Muy recomendada.
The application does what it promises. It is very easy to configure, it works perfectly both on your desktop and mobile websites. You will be able to solve any doubt of your clients with this powerful tool. But the most important thing for me has been the development team that when I have had doubts or problems, they have helped me quickly solving absolutely everything. I am delighted. Highly recommended.

Peccato Estilo & Hogar
Mexico
About 3 years using the app
January 19, 2020

We use the HelpCenter by Vertex LV Shopify App on our website PictarWorld.com. We would like to recommend the App - The flexibility of the app let us organize the Help Center and FAQ better, thanks to the 3 layers structure that is possible with the App. Furthermore, the app support is just great. We had a problem with the loading of the answers and Justas from the Support provided quick and efficient support to our problem.

PictarWorld
United States
About 3 years using the app
November 19, 2016

Simple and effective - thanks!

Born Lucky
United Kingdom
About 3 years using the app
November 15, 2019

We are using the app now as our FAQ. At the beginning we had some issue but thanks so their great customer support service, we solved it. It is nice product to use as FAQ.

I also expect them to improve the product for SEO as well.

The MeatStick
United States
About 3 years using the app
Edited May 16, 2019

FEYNARRIE

My F.A.Q. has a very professional look as expected. The settings were confusing at first but The assistance has been very efficient and helpful. Thanks to the team.

FEYNARRIE
France
About 3 years using the app
October 20, 2017

Must have app for any e-commerce store! It is very simple to use and the functionality is awesome! We have used it for about 6 months now on our store - www.AcuOutlet.com

Acu Outlet
United States
About 3 years using the app
March 12, 2021

This app is great and does everything I need it to! The customer service is honestly amazing, they have been so helpful in answering any of my questions. Would 100% recommend!

Nutribold
United Kingdom
About 3 years using the app
November 21, 2016

So far so good, the only thing that I didn't like is that you can't keep it simple and answer questions without having to create a category. :(

Brightcycling
United Kingdom
About 3 years using the app
May 28, 2019

Super fácil de usar, ha sido un gran aporte a reducir los riesgos asociados a las dudas sobre innovación. Gracias

Growpalstore
Chile
Almost 3 years using the app