Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

May 28, 2020

I use the application to make my FAQ more professional and it is very easy to use and configure, I am very satisfied

EBODA STORE
United States
About 2 years using the app
May 18, 2020

Es muy intuitiva está aplicación para las preguntas frecuentes, además de que tiene ejemplos como demostración de lo que puedes incluir y demás.

CharlotteMexico
Mexico
About 2 years using the app
January 8, 2020

FEEDBACK: I wish i could create more than 1 FAQ page.
Perfect for FAQ. Very clean. and looks great on website

Horticulture Lighting Group
United States
About 2 years using the app
May 21, 2018

Awesome support team for quick fixes, and really clean, easy-to-use page for the website! Great app.

Mind Your Manna Fire Brew
United States
About 2 years using the app
April 27, 2017

Thank You for all your Help !!!

Zulys
United States
About 2 years using the app
September 24, 2020

Outstanding value and great support. Makes it very easy to create an easy to navigate help center. Has already cut down on our customer service calls. Super quick to give help with styling if needed, My only gripe is that I wish I could create multiple "help centers" as it would be perfect for putting FAQ's on product pages specific only to that product. The SEO benefits would be nice as well.

ShootingTargets7
United States
About 2 years using the app
Shark Byte, Inc replied September 25, 2020

Hello ShootingTargets7,

Thank you very much for positive review and valuable feedback - it's really important for HelpCenter team! Regarding SEO benefits - please navigate to Help Center app's preferences, FAQ => Settings tab. Down bellow there is "SEO" settings part with several options. Maybe it will be valuable for your store's FAQ SEO?
If you have any questions or need help - please let us know via support@eoscity.com and we'll be more than glad to help!

Have a great day -
Help Center team

April 29, 2019

We have been using this app since we launched our Shopify store almost a year ago. The app is very easy to use and creates a nice, clean, easy to follow FAQ page. The customer support is amazing with fast turn around and assistance.

Mosaic Coffee Lab & Roastery
United States
About 2 years using the app
November 25, 2020

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

Kamedi GmbH
Germany
About 2 years using the app
January 7, 2021

Very good! Easy to use and great design. It's important for us to be able to show our website visitors answers to their questions to increase our conversion rate.

CleanSea
Sweden
About 2 years using the app
March 7, 2022

Love this app to create a FAQ page for my website. Its easy, smooth, and seamless and perfect for startups

Baddie All Night
United States
About 2 years using the app