Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

Edited October 20, 2018

Awesome app! Simple to use and just what I need. Support was nice and fast with answers. Highly recommend!

Cosystyles
Lithuania
Over 1 year using the app
June 13, 2018

Simple to use, and the customer support was extremely responsive! Probably the best customer support I have seen with a Shopify app. Nice!

Dynatrap
Mexico
Over 1 year using the app
May 7, 2017

Works like a charm. Esp. love how you can create various categories and the fact that it can be tailored for basic and more complex Q&A. Great work!

Divani Chocolatier
United States
Over 1 year using the app
Edited March 12, 2020

Belle interface graphique, fluide et customizable. Laisse une impression de sérieux sur la boutique. Je ne regrette pas mon achat.

Nox Dulcis
France
Over 1 year using the app
March 31, 2017

Very good app. Gives you a professional looking FAQ section. Easy to use, looks great. Works very well.

Muscat Gems
United Kingdom
Over 1 year using the app
September 18, 2016

Great App easy to use, looks great

Octo Treasures
United States
Over 1 year using the app
September 18, 2018

What a fantastic bunch of guys to put this out for free, it works so well.. exactly what we needed and saved us a couple of hundred dollars to get it made by a developer.

Just Riding
United Kingdom
Over 1 year using the app
April 7, 2017

Seems easy enough to setup up and use.

Blue Lion Jewels
United States
Over 1 year using the app
December 29, 2016

This app makes my FAQ page look great! Highly recommended!

www.mattsmusicstorenc.com

Matts Music Store
United States
Over 1 year using the app
May 25, 2017

So Far So Good - Thanks Oberlo!

Caribbean Cococnut Connection
United States
Over 1 year using the app