Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

January 10, 2020

I created my FAQ section using this app and it is fabulous. I only used the free version and it meets my current needs.

Ebenezer Apparels
New Zealand
10 months using the app
February 21, 2018

It works well once you figure out how to add the link to the correct page.

Voyagetopia
Canada
10 months using the app
May 26, 2022

gut aber etwas teuergggggggggggggggggggggggggggggggggggggggggdddddddddddddddbbbbbbbbbbbb,,,,,,,,,,,,

WhatTheChef?!
Germany
9 months using the app
January 16, 2020

Leider nicht in Deutsch und nicht kostenlos fuer den nächsten Schritt wäre auch die Hälfte möglich !!!

Home-Deko4You
Germany
9 months using the app
Edited July 26, 2021

i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021
After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!

Good Wilhelm
Germany
9 months using the app
Shark Byte, Inc replied July 22, 2021

Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you.
We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours.

If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.

May 26, 2019

I used this app to fill out my FAQ page. It is integrated well, but I will I had a little more control over the look on my page. I will have to see if I can tweak from within Shopify.

So Big Baby
United States
9 months using the app
March 5, 2020

「わかりやすい設定の仕方」「無料でも申し分ない使い心地」最初にお金をかけずに無料で、FAQ(よくある質問)を作りたいならこの「Help Center」がおすすめです。実際にアプリをダウンロードして使ってみてください。

JPN watch
Japan
8 months using the app
May 27, 2017

Nice design but wow page charging time ...
You need to:

Autoriser la compression

Éliminer les codes JavaScript et CSS qui bloquent l'affichage du contenu au-dessus de la ligne de flottaison

Exploiter la mise en cache du navigateur

Réduire la taille des ressources JavaScript

Réduire la taille des ressources HTML

Optimiser les images

Réduire la taille des ressources CSS

Mydogsafety
France
8 months using the app
October 21, 2020

Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.

Liberty Object
Spain
8 months using the app
Shark Byte, Inc replied October 22, 2020

Hello Liberty Object,
thank you for your feedback.
Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.

December 18, 2017

The only downside is that the section rows cannot be moved up or down. Would really benefit from that. Also, would be great if font size and style could be changed. Otherwise, works well!

Franticfind
Estonia
8 months using the app