Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Love this app and the way it looks on my site. I haven't had any issues with yet unlike some of the other reviewers.
Excellent app! Very easy to deploy & saves time handcoding FAQ in the page.
We use several apps, but this is the only app we have reviewed thus far.
Help Center is exactly what we were looking for! FAQ pages are very important, especially to cut down on customer service questions. It is simple and effective. We have many FAQs and it started to looked cluttered and no shopper wants to go through that. The search and the format is perfection.
Thanks for making this app!
really nice app my help center is looking better than it was
Beautiful design, easy to use, pretty straight-forward. Great job.
Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!!
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I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan....
Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!
Installed Help Centre but needed a couple of changes to it. Help Centre response and customer service was five star.
I love this app! It's very user friendly and would definitely recommend it! Also, it's great to be able to unpublish something you no longer wish to display so quickly!
THis is a MUST HAVE for any ecom site we use it for our Home and garden site https://wroughtironhaven.com it cuts down on emails and chat levels. Its also a really good quick ref guide for our customer service training to answer general questions about the store.
This is a fantastic solution for a help desk/ticketing system for a new store. Customer support has been wonderful. Highly recommend.