Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

March 17, 2020

I used it to make an FAQ. It worked as expected and I liked that it gave me some examples to learn and base myself off of.

Shhhing
United States
4 months using the app
May 1, 2019

I love this app so much! I love this app so much! I love this app so much! I love this app so much! I love this app so much!

Beyond Real Deals
Canada
4 months using the app
November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
4 months using the app
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team

February 15, 2017

Very easy to use and the finish product looks beautiful!

Number 66
Canada
4 months using the app
July 11, 2017

Clean & Responsive! Really Loved The Ease Of Use As Well!

Veganeliteapparel
Canada
4 months using the app
July 25, 2016

This app is amazing. Can't believe it's free!

Divaslounge Online
United Kingdom
4 months using the app
June 12, 2020

muy buenaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

familion.ec
Ecuador
4 months using the app
August 13, 2018

Must have app and great support too. Had an issue initially which was promptly fixed by the developer. Definitely recommended :)

Shopivista
India
4 months using the app
December 28, 2019

I love this app! Great help as well whenever I needed help they were quick to help. Looking forward to continue using this app!

YVR Cookie
Canada
4 months using the app
July 26, 2018

It works as expected and adds trust for customers viewing the website.

Decouroushouse
United States
4 months using the app