Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

January 22, 2020

Very good and useful app, they ease you the task with the differents exemple put in the app and you know which questions are frequents and importants

Kharrier
France
4 months using the app
April 3, 2020

I use this app to generate my FAQs. Really its a good app and its free !
Im very conform with the app.

Dripfancy
Argentina
4 months using the app
December 14, 2020

Cool app. Easy to use. Would be helpful if products, images or pages could selected/linked interactive not with based on URL.

BODYCOOLING by INUTEQ SCHWEIZ GmbH
Switzerland
4 months using the app
May 5, 2020

Excelente aplicacion, hace que mi tienda se vea mucho mas ordenada y eso genera confianza en todos los clientes, la recomiendo.

Barenvou Home
Argentina
4 months using the app
January 10, 2023

very nice application, easy to use and helpful.

scent-s
United Kingdom
4 months using the app
Shark Byte, Inc replied January 10, 2023

Hello there!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

May 4, 2020

I used this App to help me set my dropshipping business super easy, helpful and cost-effective highly recommend

Gadgets & Co Homecom
New Zealand
4 months using the app
May 1, 2019

I love this app so much! I love this app so much! I love this app so much! I love this app so much! I love this app so much!

Beyond Real Deals
Canada
4 months using the app
November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
4 months using the app
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team

February 15, 2017

Very easy to use and the finish product looks beautiful!

Number 66
Canada
4 months using the app
October 6, 2020

We found it very easy to use and not complicated at all! an overall great addition to our store, Thanks!

Remedy Real
South Africa
4 months using the app