Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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This app is SO EASY to set up and use! I use it for a FAQ/Support Center for my business website and I couldn't be happier. I highly recommend this app!
Best help centre app available. Thank you for the generous free plan. We will be using this app on all our future stores.
Muy contento con esta aplicación. Tuve algunos problemas con la configuración y en menos de 24 horas lo solucionaron.
Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.
Dear Whitewolfandco,
We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!
Kind regards -
Help Center team
July 21st:
Hi whitewolfandco,
There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.
Very easy to use. Comparing to other similar apps this one is the best at the moment. Support team is also very helpful.
Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.
Hi LifeLight!
Thank you for leaving a positive review and for such a high rate of our support team work :)
It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible.
Warm regards,
HelpCenter team
The app it gives you the opportunity as well as professional and prepared look for e-commerce site.
Don’t know yet just started using it but I like how easy it is to use and how beautiful it looks. Thank you
I would use this for any site FAQs page setup. The only thing is while you can move around the inner posts you can't move an entire section to reorganize; with this addition I'd consider a 5 star rating.
love it.
don't forget to visit my shop: almacooks.com