Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

November 20, 2016

Great app, does what it says and i like the overall appearance. It was a little confusing to start with as to how to get the layout to work like we wanted it to but now that its set up it works great!

Penningtonsconfectionery
United Kingdom
Over 1 year using the app
October 3, 2022

Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella
!

ManitaShopArt
United Kingdom
Over 1 year using the app
Shark Byte, Inc replied October 3, 2022

Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla.

Un cordial saludo,
HelpCenter team

December 23, 2016

Beautiful Looks, Easy to Use ! Recommended !!!

Pro Vegan
Israel
Over 1 year using the app
October 13, 2016

I am just getting my FAQ set up and I like it so far. I already had my FAQ on my site but they were in a page format but this is so much better because it looks more professional and a quicker way to help the customer. I recommend this app.

Unique Deal S
United States
Over 1 year using the app
Edited August 3, 2020

Imprescindible, una de los mejores pluggins para realizar tareas de soporte a los usuarios. Su uso es bastante cómodo y sencillo aunque todo el contenido está en inglés y tienes que realizar algunas traducciones manualmente.

Palmeñas
Spain
About 1 year using the app
September 16, 2017

Great app - really easy to add to the store. It would be great if there were more customisation options for the format.

If I could give 4.5 I would. See it on our store hfhops.co.uk

Hf Hops
United Kingdom
About 1 year using the app
October 31, 2018

Help Center app is extremely easy to use and would definitely recommend it. Unfortunately there is some glitches like reporting some errors when you want to save and you need to refresh page in order for changes to apply so that's why am giving 4 stars but other than that it is an awesome app

Full Passport Coffee
United States
About 1 year using the app
March 11, 2022

I used this app for FAQ I love it it's super easy and sets you up with 90% of the fill in highly rec

Royalty Living's
United States
11 months using the app
Edited November 23, 2018

The app isnt performing well, the font does not align with my theme setting and there's no way to fix it. It looks weird on the site.

Updated:The problem was fixed. They contacted me and helped fix the issue quickly. Look nice on my site now!

AIRY NICE STORE
Hong Kong SAR
11 months using the app
April 19, 2020

This is app is very good. Smooth controls. i really like it and i would recommend people to download it and use it to enhance their store

TAS Starz
United States
11 months using the app