HelpCenter | FAQ Chat Helpdesk , 1,309 reviews

Overall rating
4.5
Counts per rating level
  • 87% of ratings are 5 stars
    1.1K
  • 7% of ratings are 4 stars
    96
  • 2% of ratings are 3 stars
    22
  • 1% of ratings are 2 stars
    17
  • 3% of ratings are 1 stars
    38
March 20, 2023

Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!

Milie Bijoux
Canada
Time spent using app: Over 4 years
Shark Byte, Inc replied March 20, 2023

Bonjour à tous!

Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.

Cordialement,
Équipe du centre d'aide

Edited March 14, 2023

Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.

Big Duck AU
Australia
Time spent using app: About 19 hours
Shark Byte, Inc replied March 15, 2023

Hello Big Duck AU team,

Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers!
We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Best regards,
HelpCenter Team

March 3, 2023

Très simple d'utilisation et efficace. Je recommande fortement pour débuter !
De plus, design simple & pro

LeDraineau
France
Time spent using app: About 1 hour
Shark Byte, Inc replied March 3, 2023

Bonjour à tous !

Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :)

Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour !

Meilleures salutations,
L'équipe du HelpCenter

Edited February 21, 2023

Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer

GYLBAG
France
Time spent using app: 2 days
Shark Byte, Inc replied February 21, 2023

Hi GYLBAG team.

Thank you so much for taking the time to leave us feedback.
We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you.

Have a wonderful day!

Best regards,
HelpCenter team

February 8, 2023

I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!

Stahlcar Scan Tools
New Zealand
Time spent using app: 7 days
Shark Byte, Inc replied February 8, 2023

Hi Stahlcar Scan Tools!

Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.

Best regards,
HelpCenter team

January 24, 2023

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
United Kingdom
Time spent using app: Over 3 years
Shark Byte, Inc replied January 24, 2023

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

January 10, 2023

very nice application, easy to use and helpful.

scent-s
United Kingdom
Time spent using app: 11 minutes
Shark Byte, Inc replied January 10, 2023

Hello there!

Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards
HelpCenter team

December 26, 2022

Great product for a startup. It has various features custom build for the users experience. I wpuld recommend this to any entrepreneur.

iSOMI Smart Home Security Camera
South Africa
Time spent using app: 29 days
Shark Byte, Inc replied December 27, 2022

Hello iSOMI Smart Home Security Camera Team,

Thank you for leaving such a positive review!
We're truly pleased to know that you find our app useful for your store and would recommend it to other merchants as well.

We strive for perfection and will keep on improving with every single day!

Best regards,
HelpCenter Team

December 20, 2022

We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.

The White Collection
Australia
Time spent using app: Over 5 years
Shark Byte, Inc replied December 20, 2022

Hello!
Thank you for your kind words :)
We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible.

Best regards,
HelpCenter Team.

November 24, 2022

Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat

Kitters
Italy
Time spent using app: 5 days
Shark Byte, Inc replied November 24, 2022

Ciao Kitters,

Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!

Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.

In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.

Distinti saluti,
HelpCenter Team