HelpCenter:FAQ Page, Live Chat

HelpCenter:FAQ Page, Live Chat

Cena
K dispozici je bezplatný plán. Zkušební verze zdarma.
Důležité informace
Použití přímo v prostředí administrátora Shopify
Funguje s nejnovějšími motivy
Hodnocení
4,7 (1 331)

Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get the information they need promptly and saving your support team effort. FAQs AI translation available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently.

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get the information they need promptly and saving your support team effort. FAQs AI translation available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently. více
  • GPT-4 powered FAQ app: Generate FAQs on any page good for SEO (FAQ rich results)
  • 25+ FAQ templates: For FAQ pages, help widgets, contact forms, product faqs.
  • AI-powered FAQ translations: Globalize your product FAQs for wider reach
  • Helpdesk: Unify all quiries in 1 inbox, provide proactive support with live chat
  • Self-service help widget: Add a popup with a contact form, order tracking & FAQs
Důležité informace
Použití přímo v prostředí administrátora Shopify
Funguje s nejnovějšími motivy

Posílání zpráv v reálném čase

Analytika agentů, Užitečné informace o zákaznících, E-mailový chat, Nahrávání souborů, Živý chat, Sociální sítě

Automatizované odpovědi

Nejčastější dotazy, Pozdravy, Aktualizace objednávek, Rychlé odpovědi

Přizpůsobení

Avatar agenta, Otevírací doba, Přiřazení chatu, Tlačítka chatu, Toky chatu, Okno chatu, Barva a písmo, Označování štítky, Uvítací zprávy

Uvedena

8. prosinec 2015 · Protokol změn

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

LangShop, ChatGPT, Facebook Messenger

Cena

Free

Bezplatná instalace

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • Limited FAQ articles
  • Default templates
  • Customizable FAQs, widget design
  • Live chat & chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 / měsíc

nebo $59.99/rok s úsporou 17 %

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • Images
  • FAQ translations(3)
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

3denní zkušební verze zdarma

Standard

$19.99 / měsíc

nebo $199.99/rok s úsporou 17 %

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • 45+ features available

3denní zkušební verze zdarma

Advanced

$49.99 / měsíc

nebo $498.96/rok s úsporou 17 %

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

3denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti

Recenze (1 331)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 86 % hodnocení s 5 hvězdami
  • 7 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
7. červen 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
Spojené státy
Doba používání aplikace: 30 dny
Vývojář Shark Byte, Inc odpověděl 8. červen 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

15. červenec 2024

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.

Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Manga Wear
Francie
Doba používání aplikace: 21 dny
Vývojář Shark Byte, Inc odpověděl 16. červenec 2024

Hi Manga Wear!

Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.

Kind regards,
HelpCenter team

18. květen 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Německo
Doba používání aplikace: 11 měsíci
Vývojář Shark Byte, Inc odpověděl 19. květen 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

5. březen 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Německo
Doba používání aplikace: Téměř 5 roky
Vývojář Shark Byte, Inc odpověděl 8. březen 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

14. únor 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
Spojené státy
Doba používání aplikace: Více než 5 roky
Vývojář Shark Byte, Inc odpověděl 16. únor 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

Podpora

Partner Shark Byte, Inc může zodpovědět všechny otázky k aplikaci HelpCenter:FAQ Page, Live Chat.

Vývojář

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

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