HelpCenter | FAQ HelpDesk Tabs

HelpCenter | FAQ HelpDesk Tabs

od Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 z pěti hvězd(1210 hodnocení)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs


Podrobnosti o HelpCenter | FAQ HelpDesk Tabs

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customize tabs by changing colors and other design elements

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

Galerie médií

Podpora

Nacenění 14denní bezplatná zkouška

Zobrazit všechny cenové možnosti

FREE

Bezplatná instalace

FREE FAQ, TABS + HELP DESK with 50 tickets/month (Email, Chat, FB Messenger) for customer support:

  • Unlimited Questions & Answers
  • Change of FAQ colors, font sizes, texts & etc
  • Basic Tabs
  • Unlimited ticketing agents, email and chat accounts

ESSENTIAL

$9.99/měsíc

nebo $7.99/měsíc fakturováno v částce $95.88 jednou ročně

PREMIUM FAQ, TABS + HELP DESK with 100 tickets/month (Email, Chat, FB Messenger) for customer support:

  • FREE features +
  • Unlimited Categories, Sections
  • Tabs +
  • Contact form
  • Multilingual
  • Article ratings
  • More templates
  • Custom CSS
  • Premium Support

PROFESSIONAL

$29.95/měsíc

nebo $24/měsíc fakturováno v částce $288 jednou ročně

PREMIUM FAQ, TABS + HELP DESK with 400 tickets/month (Email, Chat, FB Messenger) for customer support:

  • ESSENTIAL features +
  • Automated responses
  • Order management
  • Workflow automation
  • Templates
  • Working hours
  • Analytics
  • Ticket topup
  • Premium Support

* Všechny poplatky jsou fakturovány v USD. Opakované platby, včetně měsíčních poplatků nebo poplatků za použití, se fakturují jednou za 30 dnů.

4.8 z pěti hvězd

Celkové hodnocení odráží aktuální stav aplikace. Zahrnuje všechny recenze aplikací, ale upřednostňuje ty nejnovější.
  • 5 z pěti hvězd
    88 % hodnocení má hodnotu 5 hvězdy
  • 4 z pěti hvězd
    7 % hodnocení má hodnotu 4 hvězdy
  • 3 z pěti hvězd
    2 % hodnocení má hodnotu 3 hvězdy
  • 2 z pěti hvězd
    1 % hodnocení má hodnotu 2 hvězdy
  • 1 z pěti hvězd
    2 % hodnocení má hodnotu 1 hvězdy

Nejnovější recenze

Raw Cut

Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.

SHINY JEWELRY

Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.

Ozhotdeal.com.au

very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later