SB: Helpdesk, Live Chat & FAQs
- Priser
-
Gratis at installere. Mulighed for gratis prøveperiode.
- Bedømmelse
- 4,5 (245)
- Udvikler
- Shark Byte, Inc
Galleri med udvalgte billeder
Alt-i-én-helpdesk med live chat, AI-værktøj til oprettelse af FAQ'er og produktfaner, som giver hurtigere kundesupport.
HelpCenter kombinerer en helpdesk, live chat og et AI-værktøj til oprettelse af FAQ'er for at forenkle din kundesupport. Opret en SEO-venlig FAQ-side, sektioner med produkt-FAQ'er og en FAQ-harmonika med ChatGPT. Oversæt dine FAQ'er til flere sprog med vores partner-app, LangShop. Administrer mails, chat og Messenger fra én samlet helpdesk, mens dine kunder finder svar, sporer ordrer og kontakter dit team via en selvbetjeningswidget. Levér pålidelig kundesupport med centraliseret support og håndtering af supportanmodninger på tværs af kanaler.
- Opret en separat FAQ-side, et hjælpemodul, en vidensbase og produkt-FAQ'er med ChatGPT
- Over 25 skabeloner: til FAQ-side, selvbetjeningswidget, kontaktformular og produktfaner
- Tilføj nemt produktfaner, og del indhold på tværs af flere produkter via delte faner
- Selvbetjening: Tilføj en widget med en kontaktformular, ordresporing og FAQ'er på enhver side
- Omnichannel-support: live chat, Facebook Messenger, helpdesk, chatbot og widget
Indeholder maskinoversat tekst
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Shopify-administrator
- ChatGPT
- Facebook Messenger
- LangShop
Kategorier
Beskeder i realtid
Automatiske svar
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Gratis
Gratis at installere
0,25 USD pr. supportanmodning efter de første 10 supportanmodninger
Funktioner
- Helpdesk: 10 supportanmodninger/måned
- Begrænset antal FAQ'er (kan tilpasses) og skabeloner
- Vidensbase: Op til 10 artikler
- Widget med FAQ'er og ordresporing
- Ubegrænset antal produktspecifikke faner
- 1 aktiv live chat ad gangen
- 1 chatbot
- 5 FAQ-artikler
Basic
$5.99 om måneden
eller $59.99 om året, og spar 17 %
0,16 USD pr. supportanmodning efter de første 50 supportanmodninger
Funktioner
- Helpdesk: 50 supportanmodninger/måned
- Alt i Gratis samt:
- Ubegrænset antal FAQ'er (integreret med OpenAI)
- Vidensbase: Ubegrænset antal artikler
- Flersprogede FAQ'er (op til 3)
- Ubegrænset antal delte faner
- Ubegrænset antal chatbots
- Ubegrænset antal supportmedarbejdere
14-dages gratis prøveperiode
Standard
$19.99 om måneden
eller $199.99 om året, og spar 17 %
0,15 USD pr. supportanmodning efter de første 300 supportanmodninger
Funktioner
- Helpdesk: 300 supportanmodninger/måned
- Alt i Basic samt:
- Oversættelser af FAQ'er (op til 5)
- Vidensbase: Ubegrænset antal artikler
- Rapporter om overordnet effektivitet og effektivitet pr. medarbejder
14-dages gratis prøveperiode
Avanceret
$49.99 om måneden
eller $498.96 om året, og spar 17 %
0,10 USD pr. supportanmodning efter de første 1000 supportanmodninger
Funktioner
- Helpdesk: 1000 supportanmodninger/måned
- Alt i Standard samt:
- Ubegrænsede FAQ-oversættelser
- Vidensbase: Ubegrænset antal artikler
- Prioriteret support
- Rapporter om overordnet effektivitet og effektivitet pr. medarbejder
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (245)
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app.
It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.
Kind regards,
HelpCenter team
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Dear Smart Sips Coffee !
First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!
There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.
Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!
We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.
We truly value our customers and try to do our best to provide them with the best experience possible.
Waiting for your reply!
Best Regards
HelpCenter team
Support
App-support leveres af Shark Byte, Inc.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
8. december 2015 · Ændringslog
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