HelpCenter | FAQ & HelpDesk

HelpCenter | FAQ & HelpDesk

von Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 von 5 Sternen(1172 Bewertung)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Increased support efficiency

Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.


Über HelpCenter | FAQ & HelpDesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll not have to go through complicated installation since Help Centre will get you started hassle-free
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu:

  • Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

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Preisgestaltung 14-tägiger kostenloser Test

Alle Preisoptionen anzeigen

FREE

Kostenlose Installation

FREE FAQ + HELP DESK with 50 tickets/month (Email, Chat, FB Messenger) for customer support:

  • Unlimited Questions & Answers

  • Search bar

  • Change of FAQ colors, font sizes, texts & etc

  • Unlimited ticketing agents, email and chat accounts

PREMIUM

$4.95/Monat

oder $4/Monat abgerechnet zu $48 einmal pro Jahr

PREMIUM FAQ + HELP DESK with 100 tickets/month (Email, Chat, FB Messenger) for customer support:

  • FREE features +

  • Unlimited Categor., Sections

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • More templates

  • Custom CSS

  • Premium Support

PROFESSIONAL

$29.95/Monat

oder $24/Monat abgerechnet zu $288 einmal pro Jahr

PREMIUM FAQ + HELP DESK with 400 tickets/month (Email, Chat, FB Messenger) for customer support:

  • PREMIUM features +

  • Automated responses

  • Order management

  • Workflow automation

  • Templates

  • Working hours

  • Analytics

  • Ticket top up

  • Premium Support

* Alle Gebühren werden in USD berechnet. Wiederkehrende Gebühren, einschließlich monatlicher oder nutzungsabhängiger Gebühren, werden alle 30 Tage in Rechnung gestellt.

4.8 von 5 Sternen

Die Gesamtbewertung spiegelt den aktuellen Status der App wider. Es werden alle App-Bewertungen berücksichtigt, aber die aktuellsten Bewertungen werden priorisiert.
  • 5 von 5 Sternen
    88% der Bewertungen sind 5 Sterne
  • 4 von 5 Sternen
    7% der Bewertungen sind 4 Sterne
  • 3 von 5 Sternen
    2% der Bewertungen sind 3 Sterne
  • 2 von 5 Sternen
    1% der Bewertungen sind 2 Sterne
  • 1 von 5 Sternen
    2% der Bewertungen sind 1 Sterne

Aktuellste Rezensionen

Omega Print & Co.

The best free FAQ Page around. Very easy to use and enabled me to add a frictionless FAQ Page with indexed search for the questions.

InnerBloom

Amazing app, let you FAQ be very clean and organized. The support team are always ready to answer my questions, highly recommend.

Hilight

An absolutely great and effective app, very helping. It helps gaining a lot of time. Could you just translate the frequently asked questions templates from some languages such as french or spanish? It would be easier. :-) xx