HelpCenter | FAQ HelpDesk Tabs

HelpCenter | FAQ HelpDesk Tabs

von Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 von 5 Sternen(1211 Bewertung)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs


Über HelpCenter | FAQ HelpDesk Tabs

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining four highly effective solutions - FAQ builder, HelpDesk ticketing, Live Chat & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you save a valuable time of your support team
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat and FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customize tabs by changing colors and other design elements

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Now You can provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

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Preisgestaltung 14-tägiger kostenloser Test

Alle Preisoptionen anzeigen

FREE

Kostenlose Installation

FREE FAQ, TABS + HELP DESK with 50 tickets/month (Email, Chat, FB Messenger) for customer support:

  • Unlimited Questions & Answers
  • Change of FAQ colors, font sizes, texts & etc
  • Basic Tabs
  • Unlimited ticketing agents, email and chat accounts

ESSENTIAL

$9.99/Monat

oder $7.99/Monat abgerechnet zu $95.88 einmal pro Jahr

PREMIUM FAQ, TABS + HELP DESK with 250 tickets/month (Email, Chat, FB Messenger) for customer support:

  • FREE features +
  • Unlimited Categories, Sections
  • Tabs +
  • Contact form
  • Multilingual
  • Article ratings
  • More templates
  • Custom CSS
  • Premium Support

PROFESSIONAL

$29.95/Monat

oder $24/Monat abgerechnet zu $288 einmal pro Jahr

PREMIUM FAQ, TABS + HELP DESK with 1200 tickets/month (Email, Chat, FB Messenger) for customer support:

  • ESSENTIAL features +
  • Automated responses
  • Order management
  • Workflow automation
  • Templates
  • Working hours
  • Analytics
  • Ticket topup
  • Premium Support

* Alle Gebühren werden in USD berechnet.
** Wiederkehrende Gebühren, einschließlich monatlicher oder nutzungsabhängiger Gebühren, werden alle 30 Tage in Rechnung gestellt.

4.8 von 5 Sternen

Die Gesamtbewertung spiegelt den aktuellen Status der App wider. Es werden alle App-Bewertungen berücksichtigt, aber die aktuellsten Bewertungen werden priorisiert.
  • 5 von 5 Sternen
    88% der Bewertungen sind 5 Sterne
  • 4 von 5 Sternen
    7% der Bewertungen sind 4 Sterne
  • 3 von 5 Sternen
    2% der Bewertungen sind 3 Sterne
  • 2 von 5 Sternen
    1% der Bewertungen sind 2 Sterne
  • 1 von 5 Sternen
    2% der Bewertungen sind 1 Sterne

Aktuellste Rezensionen

Packagelite

I use this app for the FAQ section and tabs for my product page. I love that it is super easy to use and it goes well with my website, very clean and effortless.

Good Wilhelm

i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021
After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!

Antwort des Entwicklers

22. Juli 2021

Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you.
We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours.

If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.

Steve Groff's Cedar Meadow Farm

--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??

Antwort des Entwicklers

22. Juni 2021

We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!