Help Center FAQ Page Live Chat

Help Center FAQ Page Live Chat

Hinnoittelu
Ilmainen sopimus saatavilla. Ilmainen kokeilu saatavilla.
Kohokohdat
Käytä suoraan Shopify Adminissa
Toimii uusimpien teemojen kanssa
Tähtiarvio
4,7 (1 328)
Kehittäjä
Shark Byte, Inc

Help Center & Live Chat app: Your ultimate customer support solution

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks.

HelpCenter delivers exceptional customer service with an FAQ builder (powered by ChatGPT-4), live chat, chatbot, and help desk ticketing system. Reduce effort per ticket with FAQ pages, knowledge bases, or help centers - over a dozen of templates available. Ensure efficient and real-time support with live chat, leading to higher customer satisfaction. By automating routine tasks with chatbots and centralizing all inquiries in one inbox, HelpCenter allows your team to focus on more complex tasks. enemmän
  • GPT-4 powered FAQ app: Generate SEO-friendly FAQs on any page,AI FAQ translation
  • Live Chat & Chatbot automations: Provide immediate support & sell proactively
  • Centralized Help desk: Inquiries from email, live chat, Facebook in one inbox
  • Self-service widget: Integrated with contact form, order tracking & FAQ
  • Check orders, tickets history & recommend products directly in the chat/emails
Kohokohdat
Käytä suoraan Shopify Adminissa
Toimii uusimpien teemojen kanssa

Reaaliaikaiset viestit

Asiakaspalvelijoiden analytiikka, Asiakastiedot, Sähköpostikeskustelut, Tiedostojen lataus, Livechatti, Some

Automaattiset vastaukset

Usein kysyttyä, Tervehdykset, Tilauspäivitykset, Pikavastaukset

Mukautukset

Asiakaspalvelijan avatar, Aukioloajat, Keskustelujen kohdistaminen, Chattipainikkeet, Keskustelukehotteet, Chatti-ikkuna, Väri ja fontti, Tunnisteet, Tervetuloviestit

Lanseerattu

8. joulukuu 2015 · Muutosloki

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Toimii seuraavan kanssa:

LangShop, ChatGPT, Facebook Messenger

Hinnoittelu

Free

Ilmainen asennus

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 /kuukausi

tai $59.99/vuosi ja säästä 17 %

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

3 päivän maksuton kokeilu

Standard

$19.99 /kuukausi

tai $199.99/vuosi ja säästä 17 %

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

3 päivän maksuton kokeilu

Advanced

$49.99 /kuukausi

tai $498.96/vuosi ja säästä 17 %

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

3 päivän maksuton kokeilu

Free

Ilmainen asennus

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integration
  • Limited FAQ articles
  • Default FAQ designs
  • Live chat & chatbot (1)
  • Helpdesk with 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 /kuukausi

tai $59.99/vuosi ja säästä 17 %

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • Unlimited FAQs
  • Premium FAQ designs
  • Unlimited live chat/chatbot
  • Helpdesk with 50 tickets/mo
  • AI translations (3)
  • No branding

3 päivän maksuton kokeilu

Standard

$19.99 /kuukausi

tai $199.99/vuosi ja säästä 17 %

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk with 300 tickets/mo
  • AI translations, up to 5
  • 45+ features available

3 päivän maksuton kokeilu

Advanced

$49.99 /kuukausi

tai $498.96/vuosi ja säästä 17 %

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system with 1000 tickets/mo
  • AI translations, unlimited
  • Support priority
  • Feature request priority

3 päivän maksuton kokeilu

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

Arvostelut (1 328)

Kokonaisarvio
4,7
Lukumäärä luokitustasoa kohden
  • 86 % arvioista on 5 tähteä
  • 7 % arvioista on 4 tähteä
  • 2 % arvioista on 3 tähteä
  • 1 % arvioista on 2 tähteä
  • 3 % arvioista on 1 tähteä
18. toukokuu 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Saksa
11 kuukautta sovelluksen käyttöä
Shark Byte, Inc vastasi 19. toukokuu 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

7. kesäkuu 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
Yhdysvallat
Päivä sovelluksen käyttöä
Shark Byte, Inc vastasi 8. kesäkuu 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

5. maaliskuu 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Saksa
Melkein 5 vuotta sovelluksen käyttöä
Shark Byte, Inc vastasi 8. maaliskuu 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

14. helmikuu 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
Yhdysvallat
Yli 5 vuotta sovelluksen käyttöä
Shark Byte, Inc vastasi 16. helmikuu 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

5. helmikuu 2024

Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.

Golden Curl
Yhdistynyt kuningaskunta
Yli 6 vuotta sovelluksen käyttöä
Shark Byte, Inc vastasi 6. helmikuu 2024

Hello Golden curl team!
Thank you for your kind feedback :)
We sincerely hope that our Helpcenter will be helpful for you for a long time.

Best wishes,
Helpcenter team

Tuki

Shark Byte, Inc voi vastata kaikkiin sovellusta Help Center FAQ Page Live Chat koskeviin kysymyksiin.

Kehittäjä

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Resurssit

Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.

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