HelpCenter | FAQ Chat Helpdesk
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Tietoja tästä sovelluksesta
Lanseerattu
8. joulukuu 2015 · Muutosloki
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Luokat
Usein kysyttyä , Tukitikettien hallintaHelp customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk
HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible.
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Сreate a branded FAQ page using 12 customizable premade templates
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Rate articles, translate them into other languages, optimize for rich results
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Set up a help widget with built-in contact us, order tracking & FAQ options
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Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
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Let your customers contact your business in real-time with live chat & chatbot
Hinnoittelu
3 päivän maksuton kokeiluFree
Ilmainen asennus
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/kuukausi
tai $80/vuosi ja säästä 17 %
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/kuukausi
tai $450/vuosi ja säästä 17 %
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/kuukausi
tai $1,000/vuosi ja säästä 17 %
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Free
Ilmainen asennus
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/kuukausi
tai $80/vuosi ja säästä 17 %
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/kuukausi
tai $450/vuosi ja säästä 17 %
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/kuukausi
tai $1,000/vuosi ja säästä 17 %
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot
1 318 arvostelua
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:
1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.
2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.
3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team.
Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer!
Best rgards,
HelpCenter team
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team!
Thank you very much for such a high mark of our service!
We appreciate our customers feedback and always happy to provide you with our assistance!
Best regards
HelpCenter team
Great app with an equally great support team! Fast, friendly and accurate.
We recommend this app wholeheartedly.
Hello Innes & Iyer team!
Thank you for your outstanding feedback ;)
We are happy to help any time, 24/7.
Kindest regards,
Helpcenter team.
Tietoja tästä sovelluksesta
Lanseerattu
8. joulukuu 2015 · Muutosloki
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Luokat
Usein kysyttyä , Tukitikettien hallintaKehittäjä: Shark Byte, Inc
Tietoja kehittäjästä Shark Byte, Inc
4,6 keskimääräinen luokitus
8 vuoden kokemus sovellusten kehittämisestä Shopify App Storelle
8271 NW 125th Ln, Parkland, FL, 33076, US
Tuki
Lähetä viestisupport@helpcenterapp.com
Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.
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