HelpCenter

HelpCenter

da Vertex LV

FAQ page, Help Desk ticketing, Live chat for customer support

4.8 stelle su 5(1138 recensioni)

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from email, Live Chat and FB Messenger in a single platform. Improve customer experience while saving time.

Increased support efficiency

Enjoy a unified communication experience. Add unlimited agents, email and chat accounts, and access user communication and purchase history.


Su HelpCenter

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining three highly effective solutions - FAQ builder, HelpDesk ticketing and Live Chat – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • As a result, you’ll save up to 30% valuable customer support team time
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • You’ll not have to go through complicated installation since HelpCenter will get you started hassle-free
  • You’ll be able to enjoy a smooth, intuitive user experience
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

HelpDesk ticketing system:

  • Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
  • Add as many inboxes, live chat accounts, FB Messenger accounts and agents as you need
  • Access customer purchase and inquiry history
  • Enjoy a smooth integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding (currently for 1 store)
  • Use custom tags, auto-responses, signatures, internal comments and more
  • Use custom templates, colors to match your brand, choose different font sizes, links, etc.

Live Chat:

  • Let your customers contact your business in real-time and after office hours

Please find detailed information about Free, Premium and Professional HelpCenter features in the Pricing section below.

How to link HelpCenter FAQ page with your shop menu: * Click the button ADD MENU ITEM in HelpCenter's FAQ Settings page * You will be directed to the navigation section where your menus are * Choose a menu and click ADD MENU ITEM * Here you should type Name and a Link: /apps/help-center. Then click "Add". And your FAQ page is live!

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat

Galleria multimediale

Community

Prezzi 14 giorni di prova gratuita

Vedi tutte le opzioni di prezzo
FREE

Installazione gratuita

FREE FAQ

  • Unlimited Questions

  • Unlimited Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM

$4.95/mese

o $4/mese fatturato a $48 una volta all'anno

PREMIUM FAQ

  • All FREE plan features

  • Unlimited Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PROFESSIONAL

$29.95/mese

o $24/mese fatturato a $288 una volta all'anno

PREMIUM FAQ + HELP DESK

  • Unlimited agents, email and chat accounts

  • 400 tickets/month

  • Email, Chat, FB Messenger

  • Order management

  • Analytics

  • $7/100 additional tickets

* Tutte le spese sono fatturate in USD. Le spese ricorrenti, comprese le spese per utilizzo o mensili, sono fatturate ogni 30 giorni.

4.8 stelle su 5

La valutazione complessiva riflette lo stato attuale dell'app. Tiene in considerazione tutte le recensioni relative all'app, ma dà priorità a quelle più recenti.
  • 5 stelle su 5
    Il 88% delle recensioni sono di 5 stelle
  • 4 stelle su 5
    Il 7% delle recensioni sono di 4 stelle
  • 3 stelle su 5
    Il 2% delle recensioni sono di 3 stelle
  • 2 stelle su 5
    Il 1% delle recensioni sono di 2 stelle
  • 1 stelle su 5
    Il 2% delle recensioni sono di 1 stelle

Le recensioni più recenti

Kamedi GmbH

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

Big Sky International

1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app...
>> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.

Risposta dello sviluppatore

25 novembre 2020

Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.

Azhalo

IT IS A VERY GOOD APP TO SUPPORT BUSINESS STARTING. PLEASE KEEP GOING, AND WE HOPE TO GET MORE RIGHTS FOR FREE, THANK YOU VERY MUCH!