HelpCenter: FAQ Page&Live Chat

HelpCenter: FAQ Page&Live Chat

価格設定
無料プランあり。 無料体験あり。
ハイライト
管理画面で直接操作
最新テーマに対応
評価
4.7 (1,331)

Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get information they need promptly, saving your support team effort. AI-powered FAQ translations available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently.

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get information they need promptly, saving your support team effort. AI-powered FAQ translations available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently. さらに表示する
  • GPT-4 FAQ generation: create FAQs on any page good for SEO (FAQ rich results)
  • 25+ FAQ templates: For FAQ pages, help widget, contact forms, product tabs
  • AI-powered FAQ translations: Globalize your product FAQs for wider reach
  • Helpdesk: Unify all quiries in 1 inbox, provide proactive support with live chat
  • Self-service help widget: Add a popup with a contact form, order tracking & FAQs
ハイライト
管理画面で直接操作
最新テーマに対応

リアルタイムメッセージ

エージェント分析, 顧客インサイト, メールチャット, ファイルのアップロード, ライブチャット, SNS

自動応答

よくある質問, あいさつ, 注文の更新, クイック返信

カスタマイズ

エージェントのアバター, 営業時間, チャットの割り当て, チャットボタン, チャットフロー, チャットウィンドウ, 色とフォント, タグ付け, ウェルカムメッセージ

公開日

2015年12月8日 · 変更ログ

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

LangShop, ChatGPT, Facebook Messenger

価格設定

Free

無料インストール

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • Limited FAQ articles
  • Default templates
  • Customizable FAQs, widget design
  • Live chat & chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 /月

または$59.99/年で17%お得

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • Images
  • FAQ translations(3)
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

3日間の無料体験

Standard

$19.99 /月

または$199.99/年で17%お得

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • 45+ features available

3日間の無料体験

Advanced

$49.99 /月

または$498.96/年で17%お得

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

3日間の無料体験

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (1,331)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の7%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の3%は1つ星です
2024年6月7日

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
アメリカ合衆国
アプリの使用期間:30日
Shark Byte, Incが返信しました 2024年6月8日

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

2024年7月15日

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings.

Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Manga Wear
フランス
アプリの使用期間:21日
Shark Byte, Incが返信しました 2024年7月16日

Hi Manga Wear!

Thank you for your feedback! We're delighted that you find our app useful :)
It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team!
Please feel free to contact us again any time.

Kind regards,
HelpCenter team

2024年5月18日

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
ドイツ
アプリの使用期間:11ヶ月
Shark Byte, Incが返信しました 2024年5月19日

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

2024年3月5日

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
ドイツ
アプリの使用期間:5年弱
Shark Byte, Incが返信しました 2024年3月8日

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

2024年2月14日

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
アメリカ合衆国
アプリの使用期間:5年以上
Shark Byte, Incが返信しました 2024年2月16日

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

サポート

HelpCenter: FAQ Page&Live Chatに関するご質問にはShark Byte, Incがお答えいたします。

開発者

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

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