Help Center: FAQ Page Helpdesk

Help Center: FAQ Page Helpdesk

요금제
무료 플랜 사용 가능. 무료 체험 이용 가능.
하이라이트
Shopify 관리자에서 바로 사용 가능
최신 테마와 작동
평점
4.7 (1,328)

Turn conversations into conversions: AI-powered FAQ builder, live chat, helpdesk, chatbot

Reduce effort per ticket with self-service options such as FAQs, knowledge bases, or help centers (quickly generated by ChatGPT 4) by HelpCenter. Over a dozen of FAQ templates are available. Automate routine requests with chatbots. Stay connected with your customers in real time via live chat and centralize all inquiries from email, live chat, FB messenger in one inbox with our helpdesk ticketing system. We provide 24/7 support to help you resolve any issue promptly and efficiently.

Reduce effort per ticket with self-service options such as FAQs, knowledge bases, or help centers (quickly generated by ChatGPT 4) by HelpCenter. Over a dozen of FAQ templates are available. Automate routine requests with chatbots. Stay connected with your customers in real time via live chat and centralize all inquiries from email, live chat, FB messenger in one inbox with our helpdesk ticketing system. We provide 24/7 support to help you resolve any issue promptly and efficiently. 더 보기
  • GPT-4 powered FAQ app: Generate SEO-friendly FAQs on any page in no time
  • AI-powered FAQ translations: Globalize your FAQs for wider reach
  • Omnichannel: Centralize inquiries from email, live chat, Facebook in one inbox
  • Effective live chat & chatbot app: Solve issues in real time & sell proactively
  • Self-service widget: Integrated with contact form, order tracking & FAQ
하이라이트
Shopify 관리자에서 바로 사용 가능
최신 테마와 작동

출시됨

2015년 12월 8일 · 변경 로그

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

LangShop

요금제

Free

무료 설치

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integrations
  • Limited FAQ articles
  • Default FAQ designs
  • HelpCenter branding
  • Live chat & CRM with 10 tickets/mo

Basic

$5.99 /월

또는 연 $59.99 및 17% 할인

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • AI translations, up to 3
  • Unlimited FAQ articles
  • Premium FAQ designs
  • No branding
  • Live chat & CRM with 50 tickets/mo

3일 무료 체험

Standard

$19.99 /월

또는 연 $199.99 및 17% 할인

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic
  • AI translations, up to 5
  • Live chat & CRM with 300 tickets/mo
  • Unlimited support agents & auto responses
  • Unlimited chatbots

3일 무료 체험

Advanced

$49.99 /월

또는 연 $498.96 및 17% 할인

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plan
  • AI translations, unlimited
  • Live chat & CRM with 1000 tickets/mo
  • Support priority
  • Feature request priority

3일 무료 체험

Free

무료 설치

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • No AI integrations
  • Limited FAQ articles
  • Default FAQ designs
  • HelpCenter branding
  • Live chat & CRM with 10 tickets/mo

Basic

$5.99 /월

또는 연 $59.99 및 17% 할인

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT4 Integration
  • AI translations, up to 3
  • Unlimited FAQ articles
  • Premium FAQ designs
  • No branding
  • Live chat & CRM with 50 tickets/mo

3일 무료 체험

Standard

$19.99 /월

또는 연 $199.99 및 17% 할인

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic
  • AI translations, up to 5
  • Live chat & CRM with 300 tickets/mo
  • Unlimited support agents & auto responses
  • Unlimited chatbots

3일 무료 체험

Advanced

$49.99 /월

또는 연 $498.96 및 17% 할인

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plan
  • AI translations, unlimited
  • Live chat & CRM with 1000 tickets/mo
  • Support priority
  • Feature request priority

3일 무료 체험

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (1,328)

전체 평점
4.7
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 7%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 3%가 별 1개입니다
2024년 5월 18일

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
독일
앱 사용 기간 11개월
답글 Shark Byte, Inc개 2024년 5월 19일

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

2024년 3월 5일

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
독일
앱 사용 기간 거의 5년
답글 Shark Byte, Inc개 2024년 3월 8일

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

2024년 6월 7일

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
미국
앱 사용 기간 1일
답글 Shark Byte, Inc개 2024년 6월 8일

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

2024년 2월 14일

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
미국
앱 사용 기간 5년 초과
답글 Shark Byte, Inc개 2024년 2월 16일

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

2024년 1월 25일

I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.

True Image Tech
미국
앱 사용 기간 2년 초과
답글 Shark Byte, Inc개 2024년 1월 29일

Hi True Image Tech team!

Thank you very much for your feedback and appreciation of our app!

We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Thank you for choosing us!

Kindest regards,
HelpCenter team.

지원

Shark Byte, Inc에서 Help Center: FAQ Page Helpdesk에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

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