HelpCenter:FAQ Page, Live Chat

HelpCenter:FAQ Page, Live Chat

Ceny
Bezpłatny plan jest dostępny. Dostępna darmowa wersja próbna.
Najważniejsze informacje
Dostępna bezpośrednio w panelu administracyjnym Shopify
Współpracuje z najnowszymi szablonami
Ocena
4,7 (1 331)

Turn conversations into conversions: AI SEO-friendly FAQ builder, live chat, helpdesk

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get the information they need promptly and saving your support team effort. FAQs AI translation available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently.

Quickly create informative FAQ pages, help centers, knowledge bases with ChatGPT-4 powered app, ensuring that your customers get the information they need promptly and saving your support team effort. FAQs AI translation available by LangShop. Stay connected with customers 24/7 via live chat & centralize all inquiries from email, live chat, and FB Messenger in one inbox with our helpdesk ticketing system. HelpCenter app provides 24/7 support to help you resolve any issue promptly & efficiently. więcej
  • GPT-4 powered FAQ app: Generate FAQs on any page good for SEO (FAQ rich results)
  • 25+ FAQ templates: For FAQ pages, help widgets, contact forms, product faqs.
  • AI-powered FAQ translations: Globalize your product FAQs for wider reach
  • Helpdesk: Unify all quiries in 1 inbox, provide proactive support with live chat
  • Self-service help widget: Add a popup with a contact form, order tracking & FAQs
Najważniejsze informacje
Dostępna bezpośrednio w panelu administracyjnym Shopify
Współpracuje z najnowszymi szablonami

Wiadomości w czasie rzeczywistym

Analiza agentów, Informacje o klientach, Czat e-mailowy, Przesyłanie plików, Czat na żywo, Media społecznościowe

Automatyczne odpowiedzi

Często zadawane pytania, Pozdrowienia, Aktualizacje zamówienia, Szybkie odpowiedzi

Dostosowanie

Awatar agenta, Godziny pracy, Przypisanie czatu, Przyciski czatu, Przepływ czatu, Okno czatu, Kolor i czcionka, Oznaczanie, Wiadomości powitalne

Wprowadzenie na rynek

8 grudzień 2015 · Dziennik zmian

Języki

Angielski

Ta aplikacja nie została przetłumaczona na język Polski

Współpracuje z

LangShop, ChatGPT, Facebook Messenger

Ceny

Free

Bezpłatna instalacja

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • Limited FAQ articles
  • Default templates
  • Customizable FAQs, widget design
  • Live chat & chatbot (1)
  • Helpdesk, 10 tickets/mo
  • HelpCenter branding

Basic

$5.99 /miesiąc

albo $59.99/rok, co pozwala oszczędzić 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • GPT-4
  • Unlimited FAQs/categories
  • Premium templates
  • Images
  • FAQ translations(3)
  • Unlimited live chat/chatbot
  • Helpdesk, 50 tickets/mo
  • No branding

3-dniowa darmowa wersja próbna

Standard

$19.99 /miesiąc

albo $199.99/rok, co pozwala oszczędzić 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • All from Basic plus:
  • Helpdesk, 300 tickets/mo
  • FAQ translations, up to 5
  • 45+ features available

3-dniowa darmowa wersja próbna

Advanced

$49.99 /miesiąc

albo $498.96/rok, co pozwala oszczędzić 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • All from Standard plus:
  • Helpdesk ticketing system, 1000 tickets/mo
  • FAQ translations, unlimited
  • Support priority
  • Feature request priority

3-dniowa darmowa wersja próbna

Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen

Recenzje (1 331)

Ogólna ocena
4,7
Liczba recenzji z daną oceną
  • 86% ocen to oceny z 5 gwiazdkami
  • 7% ocen to oceny z 4 gwiazdkami
  • 2% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 3% ocen to oceny z 1 gwiazdkami
7 czerwiec 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

IBKÜL
Stany Zjednoczone
30 dni korzystania z aplikacji
Shark Byte, Inc odpowiedział(a) 8 czerwiec 2024

Hello IBKÜL!

Thank you very much for such a wonderful review! :)
Your words really mean a lot to us!

It's our pleasure to hear that you've stayed satisfied with our support :)
We always try to do our best in case of providing our customers the best service possible!

We will keep going to make our app better and better!
Thank you for choosing us :)

Best regards,
HelpCenter team

18 maj 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

World Of Dice - Dein Würfelshop
Niemcy
11 miesięcy korzystania z aplikacji
Shark Byte, Inc odpowiedział(a) 19 maj 2024

Hello World Of Dice - Dein Würfelshop team!

Thank you very much for such a high mark of our app and support!
We appreciate our customers feedback and always happy to provide you with our assistance!

Best regards,
HelpCenter team

5 marzec 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

creatisto
Niemcy
Prawie 5 lat korzystania z aplikacji
Shark Byte, Inc odpowiedział(a) 8 marzec 2024

Hello creatisto !

Thank you very much for leaving such a positive review, it is much appreciated!

We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us!

Best regrds
HelpCenter team

14 luty 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Smart Sips Coffee
Stany Zjednoczone
Ponad 5 lat korzystania z aplikacji
Shark Byte, Inc odpowiedział(a) 16 luty 2024

Dear Smart Sips Coffee !

First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future!

There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect.

Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response!

We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance.

We truly value our customers and try to do our best to provide them with the best experience possible.

Waiting for your reply!

Best Regards
HelpCenter team

5 luty 2024

Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.

Golden Curl
Wielka Brytania
Ponad 6 lat korzystania z aplikacji
Shark Byte, Inc odpowiedział(a) 6 luty 2024

Hello Golden curl team!
Thank you for your kind feedback :)
We sincerely hope that our Helpcenter will be helpful for you for a long time.

Best wishes,
Helpcenter team

Pomoc techniczna

Shark Byte, Inc może odpowiedzieć na wszelkie pytania związane z HelpCenter:FAQ Page, Live Chat.

Deweloper

Shark Byte, Inc

8271 NW 125th Ln, Parkland, FL, 33076, US

Zasoby

Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.

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