SB: Helpdesk, Live Chat & FAQs
- Preços
-
Grátis para instalar. Avaliação gratuita.
- Classificação
- 4,6 (314)
- Desenvolvedor
- Shark Byte, Inc
Galeria de imagens em destaque
All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support.
HelpCenter combines a Helpdesk, Live Chat & AI FAQ Builder to simplify customer support. Create an SEO-friendly FAQ Page, Product FAQ sections, and FAQ Accordion with ChatGPT. Translate FAQs into multiple languages with our partner app, LangShop. Manage email, chat, and Messenger from a single helpdesk, while customers find answers, track orders, and contact your team through a self-service widget. Deliver reliable support to customers with multi-channel ticketing & centralized support.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Contém texto sem tradução
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Funciona com
- Admin da Shopify
- ChatGPT
- Facebook Messenger
- LangShop
Categorias
Canais de vendas
Mensagens em tempo real
Respostas automatizadas
Preços
Escolha o plano ideal para o negócio.
Free
Grátis para instalar
$0.25 per ticket after first 10 tickets
Recursos
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /mês
ou $59.99/ano (economia de 17%)
$0.16 per ticket after first 50 tickets
Recursos
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
Avaliação gratuita de 14 dias
Standard
$19.99 /mês
ou $199.99/ano (economia de 17%)
$0.15 per ticket after first 300 tickets
Recursos
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
Avaliação gratuita de 14 dias
Advanced
$49.99 /mês
ou $498.96/ano (economia de 17%)
$0.1 per ticket after first 1000 tickets
Recursos
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
Avaliação gratuita de 14 dias
Contém texto sem tradução
Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço
Avaliações (314)
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
Atendimento
Atendimento do app oferecido por Shark Byte, Inc.
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
Desenvolvedor
Lançado
8 de dezembro de 2015 · Changelog
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