HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

• You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
• You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
• Manage your Product descriptions, shipping and other info using custom tabs
• You’ll be able to use one account for several e-shops or communication channels
• You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
• We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

• Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
• Publish searchable questions and answers organized into sections and categories
• Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
• Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

• Let your customers contact your business in real-time and after office hours
• Enable chatbot workflow builder

HelpDesk ticketing system:

• Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
• Access customer purchase and inquiry history
• Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
• Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

• Create tabs for your product page
• Specific tabs for product-specific content, automatically create a tab directly from the product description
• Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
• Add static content below the tabs
• Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

• Let your customers contact you in a few simple steps
• Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
• Have full control over the elements that appear in your contact form
• Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.