HelpCenter | FAQ Chat Helpdesk

FAQ page, ticketing, Livechat, Chatbot for support, Tabs

Shopify uygulama analizleri
  • Amerika Birleşik Devletleri'ndeki işletmeler arasında popüler

Aylık $3.99 başlangıç fiyatıyla. 7 günlük ücretsiz deneme.

Uygulamada öne çıkanlar

  • Güncel teknoloji: En yeni temalarla çalışır

Anahtar değerler bölümü

Intuitive FAQ in 10 minutes

Create an attractive FAQ page from scratch. Provide your customers with a simple, easy to navigate tool to find their answers instantly.

HelpDesk for customer service

Access all customer inquiries from Help Center: email, Live Chat, Chatbot and FB Messenger in a single platform and save your time.

Product description Tabs

Create a world class fully customizable tabs to your product page. Select from specific, shared or static content tabs based on your needs

Uygulama ayrıntıları

HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder

HelpDesk ticketing system:

  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Have full control over the elements that appear in your contact form
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

Kullanıma sunma tarihi

HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

  • You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
  • You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
  • Manage your Product descriptions, shipping and other info using custom tabs
  • You’ll be able to use one account for several e-shops or communication channels
  • You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
  • We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

  • Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
  • Publish searchable questions and answers organized into sections and categories
  • Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
  • Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

  • Let your customers contact your business in real-time and after office hours
  • Enable chatbot workflow builder

HelpDesk ticketing system:

  • Manage all inquiries from email, live chat and FB Messenger in a single, easy to use platform, add unlimited inboxes & agents
  • Access customer purchase and inquiry history
  • Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
  • Use custom templates, tags, auto-responses, signatures, internal comments

Tabs:

  • Create tabs for your product page
  • Specific tabs for product-specific content, automatically create a tab directly from the product description
  • Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
  • Add static content below the tabs
  • Choose different tabs themes and customise tabs by changing colours and other design elements

Contact form:

  • Let your customers contact you in a few simple steps
  • Choose how and where to display a contact form on your store (include a widget or embed it on a specific page)
  • Have full control over the elements that appear in your contact form
  • Choose from different templates, fonts, colors

Provide quick customer support with the HelpCenter Mobile App for Android from Google Play store.

Kullanıma sunma tarihi

Fiyatlandırma 7 günlük ücretsiz deneme

Tüm fiyatlandırma seçeneklerini göster

FAQ + TABS

ayda $3.99

veya ayda $3.75 (yılda bir kez $44.99 fiyatından faturalandırılır)

  • Unlimited FAQs
  • Premium FAQ templates
  • Article ratings
  • Contact form
  • Order tracking
  • Multilingual
  • Shared tabs
  • All other FAQ & Tabs features

HELPDESK

ayda $10.99

veya ayda $5.83 (yılda bir kez $69.99 fiyatından faturalandırılır)

  • Unlimited support agents
  • 30000 tickets per year
  • Shopify order management
  • Templates & rules
  • Live chat
  • Chatbots
  • Tags

PROFESSIONAL

ayda $15.99

veya ayda $8.25 (yılda bir kez $99 fiyatından faturalandırılır)

  • All FAQ features
  • All Tabs features
  • All HelpDesk features
  • 100000 tickets per year
  • Full onboarding

* Tüm ücretler USD cinsinden faturalandırılır.
** Aylık ve kullanım bazlı ücretler de dahil olmak üzere yinelenen ücretler 30 günde bir kez faturalandırılır.

Değerlendirmeler

4.8 /5 yıldız

Toplam puan, uygulamanın güncel durumunu yansıtır. Uygulama için yapılan tüm değerlendirmeleri dikkate almakla birlikte, en yakın tarihli olanlara öncelik tanır.

Puan düzeyi başına sayılar
  • Puanların %{percentage} oranlık kısmı, 5 yıldıza sahip
  • Puanların %{percentage} oranlık kısmı, 4 yıldıza sahip
  • Puanların %{percentage} oranlık kısmı, 3 yıldıza sahip
  • Puanların %{percentage} oranlık kısmı, 2 yıldıza sahip
  • Puanların %{percentage} oranlık kısmı, 1 yıldıza sahip

Değerlendirmelerin listesi

Değerlendirmeleri filtrele ve sırala

  • Penguin Amusement Inc

    Konum Amerika Birleşik Devletleri
    Uygulama kullanılırken geçirilen süre 1 yıldan fazla

    The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge.
    There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin.
    Despite a few bumps, quite a good experience overall.

  • Swiss Madison - well made forever

    Konum Amerika Birleşik Devletleri
    Uygulama kullanılırken geçirilen süre Yaklaşık 1 yıl

    App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.

  • LillyTees

    Konum İsrail
    Uygulama kullanılırken geçirilen süre 2 gün

    GREAT SERVICE! He helped me with all of my problems, and I asked a lot. Fast and nice technical support.

    Geliştiricinin yanıtı
    12 Temmuz 2022

    Hello LillyTees!

    Thank you for your kind works, you've made our day :)
    We'll try our best to keep the level of service as high as it possible.

    In case any questions about our app occurs,k please feel free to contact our Support Team again.

    Have a great week.

    Helpcenter Team

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