HelpCenter | FAQ Chat Helpdesk

About HelpCenter

HelpCenter is a user-friendly customer service App for e-commerce, aimed at making interactions with customers more effective. By combining highly effective solutions - FAQ builder, Livechat & Chatbot, HelpDesk ticketing & Tabs – HelpCenter is a true lifesaver for every e-shop that values customer experience and its own time.

WHY CHOOSE HELPCENTER

• You’ll be able to build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox
• As a result, you save a valuable time of your support team
• You’ll get to manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk
• Manage your Product descriptions, shipping and other info using custom tabs
• You’ll be able to use one account for several e-shops or communication channels
• You’ll boost your customer experience thanks to Live Chat that will keep your business accessible in real-time
• You’ll be able to enjoy a smooth, intuitive user experience
• We’ll be there for you anytime you need a fast and dedicated support!

WHAT YOU GET

Intuitive FAQ builder:

• Create a multilingual, SEO-friendly FAQ page that fully integrates with the site design and looks good on all devices in 10 minutes
• Publish searchable questions and answers organized into sections and categories
• Enjoy a time-saving feature of exporting/importing content of a FAQ page into another Shopify shop
• Spice your FAQ page up with pictures (header/footer) – for brand promotion, cross-sell, and up-sell

Live Chat and Chatbot

• Let your customers contact your business in real-time and after office hours
• Enable chatbot workflow builder

HelpDesk ticketing system:

• Manage all inquiries from email, chat and FB Messenger in a single, easy to use platform
• Add as many inboxes, live chat and FB Messenger accounts and agents as you need
• Access customer purchase and inquiry history
• Enjoy an integration with Shopify “Orders” and easily access them from HelpDesk for cancelling, duplicating or refunding
• Use custom templates, tags, auto-responses, signatures, internal comments and more

Tabs:

• Create tabs for your product page
• Specific tabs for product-specific content, automatically create a tab directly from the product description
• Shared tabs for content creation that's relevant to multiple products, create a tab and assign it by product type, collection, or vendor
• Add static content below the tabs
• Choose different tabs themes and customise tabs by changing colours and other design elements

Provide quick support with the HelpCenter Mobile App for Android. Simply download from Google Play store.

Related to: Customer support, Customer service, FAQ page, Helpdesk, ticketing, Live chat, chatbots, chat bot Tabs