SB: Helpdesk Ticketing & FAQs
- 定价
-
免费安装。 提供免费试用。
- 亮点
- 适用于最新模板
- 评分
- 4.6 (329)
- 开发人员
- Shark Byte, Inc
配图图库
Boost sales & support with Helpdesk, AI FAQs, product tabs, and live chat—all in one.
Enhance your customer support with HelpCenter - Helpdesk ticketing system & AI FAQs. Quickly create informative FAQs in a few clicks with ChatGPT-4 and translate them instantly with LangShop integration. Stay connected with customers 24/7 via live chat, and centralize all inquiries from email, chat, and Messenger in one inbox with our powerful helpdesk ticketing system. With multi-channel support and helpdesk ticketing, you can ensure fast, reliable assistance that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
包含未翻译的文本
- 亮点
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- LangShop
- ChatGPT
- Facebook Messenger
定价
Free
免费安装
$0.25 per ticket after first 10 tickets
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Custom CSS
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 /月
或 $59.99/年（可节省 17%）
$0.16 per ticket after first 50 tickets
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Multilingual FAQs (up to 3)
- Premium templates
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
3 天免费试用
Standard
$19.99 /月
或 $199.99/年（可节省 17%）
$0.15 per ticket after first 300 tickets
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Overall & per agent performance report
3 天免费试用
Advanced
$49.99 /月
或 $498.96/年（可节省 17%）
$0.1 per ticket after first 1000 tickets
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Prioritized support
- Overall & per agent performance report
3 天免费试用
评论 (329)
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
app molto utile e facile da impostare
Hi Movewear team!
We truly appreciate your feedback.
In case any questions arise, please feel free to reach out any time.
Our team is 24/7 here for you!
Best regards,
HelpCenter Team
In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.
I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous mailbox
Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help.
That would be great if you could give us a second chance to sort this case out.
Please check the emails that have been sent to service@creabest.fr.
We'll be happy to do our best helping you.
Looking forward to your reply!
Best regards,
Helpcenter Team
支持
应用支持由 Shark Byte, Inc 提供。
开发人员
推出日期
2015年12月8日 · 更改日志
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