SB: Helpdesk, Live Chat & FAQs
- 定价
-
免费安装。 提供免费试用。
- 亮点
- 可直接在 Shopify 后台使用
- 适用于最新模板
- 评分
- 4.6 (329)
- 开发人员
- Shark Byte, Inc
配图图库
通过集成的帮助中心、实时聊天、AI常见问题解答和产品标签提升支持效率。
通过HelpCenter增强客户支持——一个集成帮助中心、实时聊天和AI驱动的常见问题解答的全方位解决方案。使用ChatGPT-4即时创建常见问题解答，并通过我们的合作应用LangShop无缝翻译。通过实时聊天全天候保持联系，并在一个收件箱中管理来自电子邮件、聊天和Messenger的所有查询。通过多渠道票务和快速、集中的支持，您可以提供可靠的服务，让客户不断回头。
- 使用ChatGPT创建单独的常见问题页面、帮助中心、知识库、产品常见问题
- 25+模板：用于常见问题页面、自助服务小部件、联系表单、产品标签
- 轻松添加产品标签，通过共享标签在多个产品间共享内容
- 自助服务：在任何页面添加带有联系表单、订单跟踪和常见问题的小部件
- 全渠道支持：实时聊天、Facebook Messenger、帮助中心、聊天机器人、小部件
包含自动翻译的文本
- 亮点
- 可直接在 Shopify 后台使用
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- LangShop
- ChatGPT
- Facebook Messenger
定价
免费
免费安装
每超过10张票每张票$0.25
- 帮助中心：每月10张票
- 有限的常见问题（可定制）和模板
- 自定义CSS
- 带有常见问题和订单跟踪的小部件
- 无限的产品特定标签
- 一次1个活跃的实时聊天
- 1个聊天机器人
- 5篇常见问题文章
基础
$5.99 /月
或 $59.99/年（可节省 17%）
每超过50张票每张票$0.16
- 帮助中心：每月50张票
- 免费版的所有功能，加上：
- 无限常见问题（与OpenAI集成）
- 多语言常见问题（最多3种）
- 高级模板
- 无限共享标签
- 无限聊天机器人
- 无限支持代理
3 天免费试用
标准
$19.99 /月
或 $199.99/年（可节省 17%）
每超过300张票每张票$0.15
- 帮助中心：每月300张票
- 基础版的所有功能，加上：
- 常见问题翻译（最多5种）
- 整体和每个代理的绩效报告
3 天免费试用
高级
$49.99 /月
或 $498.96/年（可节省 17%）
每超过1000张票每张票$0.1
- 帮助中心：每月1000张票
- 标准版的所有功能，加上：
- 无限常见问题翻译
- 优先支持
- 整体和每个代理的绩效报告
3 天免费试用
评论 (329)
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team!
Thank you for sharing your feedback. We’re really sorry for the frustration this has caused.
To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared.
We value your trust and hope we can restore your confidence in HelpCenter.
Best regards,
HelpCenter team
In recent days, we have been unable to receive messages from customers via the "Contact Us" page.
After testing, we can't find the customer's message in the mailbox, please tell us what is the reason?
This has taken a toll on us.
I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message.
Then, the background automatically restores the previous mailbox
Hello Creabest Team!
Please accept our sincere apologies for the issue occurred.
We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help.
That would be great if you could give us a second chance to sort this case out.
Please check the emails that have been sent to service@creabest.fr.
We'll be happy to do our best helping you.
Looking forward to your reply!
Best regards,
Helpcenter Team
I have added this APP for years, today I found the APP content all can not collapse or rolled up.
This problem has appeared two times. Then the after-sale service is great.
The problem has been solved quickly. So I give 5 stars again.
Thank you for your kind words!
Most of the common app issues can be quickly fixed by our developers by contacting our support team. If you have any questions in the future, let us know and our support team will be more than happy to lend you a hand!
支持
应用支持由 Shark Byte, Inc 提供。
开发人员
推出日期
2015年12月8日 · 更改日志
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