HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

提供免费套餐。 15 天免费试用。
评分(4.5)
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关于此应用

推出日期

2015年12月8日

语言

英语

FAQ builder, Livechat & AI Chatbot, Help Desk ticketing system & Tabs to improve customer experience

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce the response time of your support team. Live Chat and automated chatbots will keep your business accessible in real-time 24/7.

Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Improve store navigation and boost customer experience by managing your Product descriptions, shipping and other info using product tabs. Reduce the response time of your support team. Live Chat and automated chatbots will keep your business accessible in real-time 24/7. 更多
  • FAQ builder: a multilingual, SEO-friendly page that integrates with the site
  • Live Chat and AI Chatbot: Let your customers contact your business in real-time
  • Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
  • Tabs for product descriptions (assign it by product type, collection, or vendor)
  • Contact form: control over the elements, choose from different templates, widget

定价

15 天免费试用

FREE

免费

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/月

或 $80/年(可节省 17%)

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/月

或 $450/年(可节省 17%)

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/月

或 $1,000/年(可节省 17%)

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

FREE

免费

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Widget
  • 1 chatbot
  • 1 support agent
  • 1 live chat
  • 1 Auto Response

BASIC

$8/月

或 $80/年(可节省 17%)

  • 50 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

STANDARD

$45/月

或 $450/年(可节省 17%)

  • 300 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

ADVANCED

$100/月

或 $1,000/年(可节省 17%)

  • 1000 tickets/month
  • Unlimited FAQs
  • Premium templates
  • Widget
  • Unlimited chatbots
  • Unlimited support agents
  • Live chats
  • Auto Responses

所有费用均以USD结算。 定期费用和基于使用情况的费用每 30 天收取一次。 查看所有定价选项

1302 条评论

整体评分
4.5
每个评分等级的数量
  • 87% 的评分是 5 星
  • 7% 的评分是 4 星
  • 2% 的评分是 3 星
  • 1% 的评分是 2 星
  • 3% 的评分是 1 星
2023年2月2日

I was wondering why my customers were leaving my store. Just by chance I opened up FAQ's and discovered most of them had been blocked by this company! Extremely hurt and damaged due to their actions. Now my store looks FAKE and SHODDY. What this company did was Disrespectful and Embarrassing. I was never alerted about their decision to change their original Plan options. Do not trust this company as they are very Hurtful.

Crystal Fizzy
美国
使用应用的时长: 4年多
Shark Byte, Inc已回复 2023年2月2日

Hi dear Crystal Fizzy team.

We're sorry that you're disappointed with HelpCenter app.
Please note, that due to the changes in Free plan we've been informing our customers by email numerous times since the December informing that after January 16 Free plan stores could no longer have more than 5 active articles. Also we've suggested our customers to switch to the paid HelpCenter plans with great discounts if they're planning to have more than 5 active articles in future.

Please, accept our sincere apology if you've missed these emails for some reason.
We've just contacted you via the email regarding the situation to see if we could find the way out of it.

HelpCenter team

2023年1月24日

Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.

LEDSpace
英国
使用应用的时长: 3年多
Shark Byte, Inc已回复 2023年1月24日

Hello LEDSpace team,

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!
We’re here for you anytime.

Regards,
HelpCenter Team

2023年1月19日

Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now

FSWERKS
美国
使用应用的时长: 大约4年
Shark Byte, Inc已回复 2023年1月22日

Hi FSWERKS!

First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better.

We sincerely appreciate you bringing this matter to our attention and to the attention of other customers.
We are always looking for ways to improve.

Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores.

We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back!

Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business!

In case there’s anything else we can assist you with-don’t hesitate to reach out to us further!

Best regards,
HelpCenter team

关于此应用

推出日期

2015年12月8日

语言

英语

由 Shark Byte, Inc 开发

关于 Shark Byte, Inc

平均评分 4.4

在为 Shopify 应用商店开发应用方面有 7 年的经验

支持

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