Store design | Customer support
HelpCenter

HelpCenter

by Vertex LV

Build an Attractive FAQs Page

4.8 of 5 stars(728 reviews)
Free
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Saved customer support time

Reply fewer emails and spend less time on live chat. Frequently asked questions will be answered instantly on an attractive HelpCenter page.

User-friendy FAQ page

Build your FAQ page to match your store design. It looks solid and modern. Ease of use will make you love it.

Easy set-up

Build HelpCenter page in 10 minutes. Even if you are a beginner you will not have trouble adding content and choosing preferences.

About HelpCenter

The most effective way to answer your customer’s question is to allow them to find the answer themselves. While everyone is trying to accomplish that with a FAQs page, the majority of these pages look really messy, are badly coded, and are difficult to use. This leads to unhappy customers, a full inbox of customers questions, and low sales.

HelpCenter app will help you fix that.

With HelpCenter app you can:

  • Create an easy-to-navigate and searchable FAQs page.
  • Publish Searchable Articles, Sections and Categories.
  • Let your customers submit questions they can't find the answers to.
  • Make your FAQs page look solid and professional.

Why You should use HelpCenter app:

  • You'll answer customer questions before they appear in your inbox.
  • You'll save lots of your Support Team time.
  • You'll be able to provide instant help to your customers without supporting an expensive live chat.
  • You will have a solid, attractive, and branded FAQs page.

Upcoming Features: We plan ahead because we know that your business has to as well. Here are several potential features for the Help Center:

  • Multiple Customizable Layouts
  • Prepared Most Frequently Asked Questions Drafts
  • Pre-made Themes and Easy to Use Custom Styling Options

Media gallery

Support

Pricing

Free

Overall rating
4.8 of 5 stars
 Based on 728 reviews

  • 5 of 5 stars
    87% of ratings are 5 stars
    (634)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (55)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (13)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (17)
View all 728 reviews

Most recent reviews

Low Tier Geeks

Rating
5 of 5 stars
Posted
April 22, 2019

This is an amazing app. It works beautifully. Very Clean, minimal and to the point. My only complaint is that there isn't an export & import option. That would be useful for people who create new Shopify stores regularly. Besides that this plugin is flawless.

Jewels, Bags & More...by Ann Scott

Rating
5 of 5 stars
Posted
April 17, 2019

Love this app and the support team!
Great features. Easy to use... especially for a novice like me. Had my page up and running in no time. Needed customer support for a small navigation issue (operator error on my part--ugh) and Marius did a great job discovering what I'd overlooked when customizing my page. Thank you, Marius!

BlendLife

Rating
4 of 5 stars
Last edited
April 16, 2019

This app looks pretty barebones when you first install it.
But i actually like it that way. It gives me the freedom to style my page a little different from what everyone else has.
Whatever issues I ran into after my initial setup were solved promptly when I reached out to support. We all know support makes all the difference ;)

The reason I removed a star is because sometimes I will be typing an article for the FAQ and i will save it. But then when I check my page my changes are gone. I open the editor again, and I have to retype it. This happens every now and then, but it's REALLY annoying! I had to type the same article like 6 times the other night. For the record, this was on tablet.
There are some things I would like to see, like adding a text block above my FAQ Q&A's or auto-collapsing sections or articles when you open a new one.
But I know you're working on it. Thanks guys!

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