Store design | Customer support
HelpCenter

HelpCenter

by Vertex LV

Build an Attractive FAQs Page

4.8 of 5 stars(893 reviews)
Free plan available
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Saved customer support time

Reply fewer emails and spend less time on live chat. Frequently asked questions will be answered instantly on an attractive HelpCenter page.

User-friendy FAQ page

Build your FAQ page to match your store design. It looks solid and modern. Ease of use will make you love it.

Easy set-up

Build HelpCenter page in 10 minutes. Even if you are a beginner you will not have trouble adding content and choosing preferences.

About HelpCenter

About Help Center

The most effective way answer to your customer’s questions is to allow them find the answers themselves. Professionally built, easy to use, content rich FAQ page leads to much happier customers, less phone calls and emails, saved support team time and - growing sales!

Help Center app will help you to achieve this.

Why You should use Help Center app:

  • You'll answer customer's questions before they appear in your inbox
  • You'll save lots of your Support Team time. And with multilingual FAQ page - even more!
  • Save your time: exporting-importing FAQ content feature will be helpful if you run several stores
  • Provide instant help to your customers without supporting an expensive live chat
  • Easy set-up: build a solid, attractive and branded FAQ page
  • We provide fast and dedicated support: in case you need any help - just let us know, we are here for you!

With HelpCenter app you can:

  • Create 3 layers, easy-to-navigate FAQ page, that looks good on all devices: desktop, tablet and mobile
  • Publish searchable questions and answers, sections and categories
  • Easy to use customization options: select colors matching your brand, font sizes, custom texts, insert pictures, links, custom icons in the sections, etc.
  • Let your customers submit questions, they can't find the answers, using contact form or a messenger
  • Have multilingual FAQ page - add as many languages as your customers need
  • Export - Import content of a FAQ page into another shop. Time saving feature for merchants running several stores
  • Possibility to restore Q/A backups if needed
  • Add pictures in header and footer of a FAQ page - for brand promotion, cross-sell and up-sell
  • Use "Clear text formatting" feature if such content is copied into FAQ page
  • Choose from different FAQ templates

Please find detailed information about features available in Free and Premium Help Center in Pricing section bellow.

How to link Help Center with your shop's menu:

  • Click the button ADD MENU ITEM in Help Center's Settings page
  • You will be directed to the navigation section where your menus are
  • Choose a menu and click ADD MENU ITEM
  • Here you should type Name (title of your FAQ page) and a Link: /apps/help-center. Then click "Add". And your HelpCenter page is live!

Take a few minutes to watch Help Center video above, where you can find most important answers about the features of this app.

Related to:

Customer support, Customer service, FAQ, Help desk, Help center.

Media gallery

Support

Pricing

FREE

Free

  • 1 FAQ Category, 1 Section

  • UNLIMITED Questions and Answers

  • Search bar

  • Change of FAQ colors, font sizes, custom texts, etc.

PREMIUM MONTHLY

$4.95/month

  • All FREE plan features

  • UNLIMITED Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

PREMIUM ANNUAL

$4/month

billed at $48 once per year

  • All FREE plan features

  • UNLIMITED Categor., Sections, Q&A

  • Contact form

  • Multilingual

  • Import&Export of FAQ

  • Templates

  • Custom CSS

  • Premium Support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
 Based on 893 reviews

  • 5 of 5 stars
    88% of ratings are 5 stars
    (784)
  • 4 of 5 stars
    7% of ratings are 4 stars
    (62)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (16)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (9)
  • 1 of 5 stars
    2% of ratings are 1 stars
    (22)
View all 893 reviews

Most recent reviews

Zurchy

Rating
1 of 5 stars
Posted
August 21, 2019

We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.

Developer reply

August 21, 2019

Dear Zurchy,

Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE.

In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them.
Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before.

If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com

We wish you all the best -
Help Center team

amOseeds

Rating
5 of 5 stars
Posted
August 21, 2019

Excellent app with a very good customer service :) They helped me quickly and now my FAQ il absolutelly perfect ! Thanks !

Untold Time

Rating
1 of 5 stars
Posted
August 19, 2019

This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.

Developer reply

August 20, 2019

Dear Untol Time,

Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers are informed about that.
We had no intention to push customers to pay for premium services if a customer doesn't need them.
As payable Premium Help Center version was launched with new services, hope you understand, that we as a developers, have to make revenue as any other merchant on Shopify.
You have all possibilities to have the same FAQ page that you had before, unless you uninstall the app and more than 48h passes. Then following Shopify redact policy, all customer data must be deleted from the app.

If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com.

Help Center support

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