HelpCenter | FAQ Chat Helpdesk
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Highlights
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Works with the latest themes
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Use directly in Shopify admin
About this app
Help customers by providing the info they need exactly when they need it: FAQ, help center, helpdesk
HelpCenter offers a comprehensive customer service solution designed to provide self-service support and real-time assistance, turning questions into sales. Self-service tools, like FAQ pages, help centers, and chat widgets, drastically reduce the number of support tickets by providing instant answers to common queries like 'Where is my order?'. In case more questions arise, our help desk centralizes inquiries from email, live chat, and FB Messenger, ensuring your business is always accessible.
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Сreate a branded FAQ page using 12 customizable premade templates
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Rate articles, translate them into other languages, optimize for rich results
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Set up a help widget with built-in contact us, order tracking & FAQ options
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Resolve inquiries from multiple channels in 1 place with Helpdesk ticketing
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Let your customers contact your business in real-time with live chat & chatbot
Pricing
3-day free trialFree
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Free
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Self-service widget
- 1 chatbot
- 1 agent seat
- 1 live chat
- 1 Auto Response
Basic
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Standard
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
Advanced
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- FAQ translation
- FAQ import/export
- Premium templates
- Unlimited support agents, live chat & auto responses
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1,318 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this app for its easy setup and management of FAQ pages, live chat support, and customer inquiries. They praise its clean interface, seamless integration with store themes, and efficient customer service. Many report reduced customer emails and improved customer experience. The app is known for its reliable performance, fast loading times, and minimal website impact. The free plan is favored by smaller businesses, while the paid plan offers valuable extra features. Merchants also value the FAQ search function and proactive support team.
Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.
Hi!
Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!
Best regards,
HelpCenter team
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct!
Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!
Best regards,
HelpCenter team
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility:
1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category.
2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page.
3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team.
Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer!
Best rgards,
HelpCenter team
About this app
Built by Shark Byte, Inc
About Shark Byte, Inc
4.6 average rating
8 years building apps for the Shopify App Store
8271 NW 125th Ln, Parkland, FL, 33076, US
Support
Send a messagesupport@helpcenterapp.com
Resources
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