HelpCenter | FAQ Chat Helpdesk

HelpCenter | FAQ Chat Helpdesk

From $3.99/month. 7-day free trial.
Rating (4.7)
Reviews
Developer
Shark Byte, Inc

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

December 08, 2015

Languages

English

FAQ builder, Livechat&Chatbot, HelpDesk ticketing&Tabs - for e-shops that value customer experience,

Build an informative, easy to navigate FAQ page that will answer your customers’ questions before they appear in your inbox. Manage all inquiries from multiple channels: email, chat or FB Messenger in a single HelpDesk. Manage your Product descriptions, shipping and other info using custom tabs. Live Chat that will keep your business accessible in real-time. One account for several e-shops or communication channels!

  • FAQ builder: a multilingual, SEO-friendly page that integrates with the site
  • Live Chat and Chatbot: Let your customers contact your business in real-time
  • Ticketing system: Manage all inquiries from email, live chat and FB in a single
  • Tabs for product descriptions (assign it by product type, collection, or vendor)
  • Contact form: control over the elements, choose from different templates, widget

Pricing

7-day free trial

FAQ + TABS

$3.99/month

or $44.99/year and save 6%

  • Unlimited FAQs
  • Premium FAQ templates
  • Article ratings
  • Contact form
  • Order tracking
  • Multilingual
  • Shared tabs
  • All other FAQ & Tabs features

HELPDESK

$10.99/month

or $69.99/year and save 46%

  • Unlimited support agents
  • 30000 tickets per year
  • Shopify order management
  • Templates & rules
  • Live chat
  • Chatbots
  • Tags

PROFESSIONAL

$15.99/month

or $99/year and save 48%

  • All FAQ features
  • All Tabs features
  • All HelpDesk features
  • 100000 tickets per year
  • Full onboarding

FAQ + TABS

$3.99/month

or $44.99/year and save 6%

  • Unlimited FAQs
  • Premium FAQ templates
  • Article ratings
  • Contact form
  • Order tracking
  • Multilingual
  • Shared tabs
  • All other FAQ & Tabs features

HELPDESK

$10.99/month

or $69.99/year and save 46%

  • Unlimited support agents
  • 30000 tickets per year
  • Shopify order management
  • Templates & rules
  • Live chat
  • Chatbots
  • Tags

PROFESSIONAL

$15.99/month

or $99/year and save 48%

  • All FAQ features
  • All Tabs features
  • All HelpDesk features
  • 100000 tickets per year
  • Full onboarding

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1288 reviews
Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
November 24, 2022

Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat

Kitters
Italy
Time spent using app: 5 days
Shark Byte, Inc replied November 24, 2022

Ciao Kitters,

Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!

Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.

In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.

Distinti saluti,
HelpCenter Team

November 18, 2022

This app has all the tools you need to provide good customer service. The support they provide is excellent

Purr Team
United States
Time spent using app: About 2 hours
Shark Byte, Inc replied November 18, 2022

Hello Purr Team,

Thank you very much for leaving feedback on our app!
We're glad to know that HelpDesk is useful for your Shopify store and will continue providing excellent service to our customers.

Best regards,
HelpDesk Team

October 13, 2022

This app has helped me a lot in the short time I've had it. the interface is simple to navigate through and makes it that much easier for my clients.

divus julius
United States
Time spent using app: 10 months
Shark Byte, Inc replied October 13, 2022

Hello divus julius Team,

Thank you very much for such positive feedback!
We're glad to hear that you find our app useful for your store and your clients.

We'll keep on providing the best service to Shopify merchants and do our best to improve every day.

Best regards,
HelpCenter team

About this app

Launched

December 08, 2015

Languages

English

Built by Shark Byte, Inc

About Shark Byte, Inc

2 apps

4.6 average rating

7 years building apps for the Shopify App Store

Support

Send a message

support@helpcenterapp.com

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