HelpCenter | FAQ Chat Helpdesk
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Highlights
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Based in United States
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Works with the latest themes
About this app
Improve customer service with FAQ builder, help desk ticketing system, tabs, chatbot & live chat app
Answer your customers’ FAQs before they appear in your inbox with the help of an informative, easy-to-navigate FAQ page. It reduces the support team load and speeds up the response time. Manage inquiries from multiple channels: email, chat or FB Messenger - all in a single Help Desk. Add product descriptions, shipping and other info to product Tabs and improve store navigation. Our app provides Live Chat and automated chatbots that will keep your business accessible in real-time 24/7.
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FAQ builder: create a SEO-friendly FAQ page using templates. FAQ translation
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Chatbot & Live Chat app: Let your customers contact your business in real-time
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Help Desk ticketing system: resolve inquiries from multiple channels in 1 place
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Product tabs with descriptions (assign it by product type, collection or vendor)
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Contact form: control over the elements, choose from different templates, widget
Pricing
15-day free trialFREE
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
BASIC
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
STANDARD
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
ADVANCED
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
FREE
Free to install
$0.25 per each additional ticket; top-up is available starting from 25 tickets
- 10 tickets/month
- 5 FAQ articles
- Basic templates
- Widget
- 1 chatbot
- 1 support agent
- 1 live chat
- 1 Auto Response
BASIC
$8/month
or $80/year and save 17%
$0.16 per each additional ticket; top-up is available starting from 25 tickets
- 50 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
STANDARD
$45/month
or $450/year and save 17%
$0.15 per each additional ticket; top-up is available starting from 50 tickets
- 300 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
ADVANCED
$100/month
or $1,000/year and save 17%
$0.1 per each additional ticket; top-up is available starting from 100 tickets
- 1000 tickets/month
- Unlimited FAQs
- Premium templates
- Widget
- Unlimited chatbots
- Unlimited support agents
- Live chats
- Auto Responses
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
1,310 reviews
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Bonjour Babylyn,
Merci d'avoir pris le temps de laisser un commentaire !
Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application.
Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :)
Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux.
Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance !
Meilleurs vœux,
L'équipe du HelpCenter
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team.
We're very sorry to read about the bad experience with our app.
Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied.
None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free.
If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7.
Kind regards,
HelpCenter team
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous!
Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance.
Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible.
Cordialement,
Équipe du centre d'aide
About this app
Built by Shark Byte, Inc
About Shark Byte, Inc
4.4 average rating
7 years building apps for the Shopify App Store
Support
Send a messagesupport@helpcenterapp.com
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