HelpCenter | FAQ Page Builder

HelpCenter | FAQ Page Builder

Free plan available. 3-day free trial.
Rating (4.6)
Reviews

Highlights

Built for your business
  • Use directly in Shopify admin
  • Works with the latest themes

About this app

Launched

December 8, 2015 · Changelog

Languages

English

HelpCenter: The ultimate FAQ builder, simplifying product FAQ creation effortlessly.

Maximize sales and minimize support tickets effortlessly with HelpCenter. Our all-in-one solution includes self-service tools like FAQ builder and help center, ensuring a smooth customer service. Create product FAQ pages and set up chatbots and widgets with a breeze. Centralized help desk handles inquiries from various channels—email, live chat, and FB Messenger—making your business consistently accessible. Take your customer support and sales to new heights with the natural ease of HelpCenter.

Maximize sales and minimize support tickets effortlessly with HelpCenter. Our all-in-one solution includes self-service tools like FAQ builder and help center, ensuring a smooth customer service. Create product FAQ pages and set up chatbots and widgets with a breeze. Centralized help desk handles inquiries from various channels—email, live chat, and FB Messenger—making your business consistently accessible. Take your customer support and sales to new heights with the natural ease of HelpCenter. more
  • FAQ builder to create help center FAQ pages with 12 customizable templates
  • Display product FAQs directly on product page to boost sales and conversion rate
  • Effective chat app: live chat & chatbot for quick support and proactive sales.
  • Centralize inquiries from multiple channels in one helpdesk ticketing system
  • FAQ AI: translate product FAQ & FAQ pages for global reach.

Pricing

3-day free trial

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Free

Free to install

$0.25 per each additional ticket; top-up is available starting from 25 tickets

  • 10 tickets/month
  • 5 FAQ articles
  • Basic templates
  • Self-service widget
  • 1 chatbot
  • 1 agent seat
  • 1 live chat
  • 1 Auto Response

Basic

$8/month

or $80/year and save 17%

$0.16 per each additional ticket; top-up is available starting from 25 tickets

  • 50 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Standard

$45/month

or $450/year and save 17%

$0.15 per each additional ticket; top-up is available starting from 50 tickets

  • 300 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

Advanced

$100/month

or $1,000/year and save 17%

$0.1 per each additional ticket; top-up is available starting from 100 tickets

  • 1000 tickets/month
  • Unlimited FAQs
  • FAQ translation
  • FAQ import/export
  • Premium templates
  • Unlimited support agents, live chat & auto responses

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

1,323 reviews

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, customization options, and reliable performance. They value its FAQ feature and live chat capabilities for providing real-time customer support. The app's customer service is commended for its responsiveness and problem-solving efficiency. Merchants also note that it integrates well with store themes and reduces customer emails, indicating its effectiveness in delivering necessary information. It's seen as a key tool for enhancing customer interaction and support.

January 25, 2024

I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.

True Image Tech
United States
Over 2 years using the app
Shark Byte, Inc replied January 29, 2024

Hi True Image Tech team!

Thank you very much for your feedback and appreciation of our app!

We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future.

Thank you for choosing us!

Kindest regards,
HelpCenter team.

November 23, 2023

Needed some tech support; contacted them via Chat and it was sorted in minutes.
Easy to use app, have used it now for around three or four years.

Pasta Kitchen (tutto pasta)
United Kingdom
About 7 years using the app
Shark Byte, Inc replied November 24, 2023

Hi!

Happy to hear that you are satisfied with our app and support service :)
Feel free to contact us if you face any issues, we are always here and happy to help!

Best regards,
HelpCenter team

November 24, 2023

FAQ works well with many options. Had an issue once and it was quickly resolved.

Chinese Herbs Direct
United States
Over 6 years using the app
Shark Byte, Inc replied November 25, 2023

Hello team Chinese Herbs Direct!

Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us!

Best regards,
HelpCenter team

About this app

Launched

December 8, 2015 · Changelog

Languages

English

Built by Shark Byte, Inc

About Shark Byte, Inc

4.6 average rating

8 years building apps for the Shopify App Store

8271 NW 125th Ln, Parkland, FL, 33076, US

Support

Send a message

support@helpcenterapp.com

More apps like this

No reviews 0 total reviews 7-day free trial
Q&A App for your Customers | FAQ
4.6 out of 5 stars 1823 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support
5.0 out of 5 stars 1264 total reviews Free
Enhance Help center: WhatsApp, Live chat, FAQs, Inbox, Chatbot