eDesk ‑ AI, Helpdesk & Chat
- Priser
-
Fra $49 pr. måned. Mulighed for gratis prøveperiode.
- Bedømmelse
- 4,8 (30)
- Udvikler
- xSellco Ltd
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eDesk – Helpdesk og software til kundesupport
eDesk gør det muligt for brands at skalere ubesværet med AI-drevet kundeservice, der er designet til e-handel. Kom i gang på få minutter – ved problemfrit at integrere din Shopify-butik og mere end 300 markedspladser og kanaler centraliserer eDesk alle kundesamtaler i én intelligent indbakke. Vores AI-drevne værktøjer hjælper dig med at løse forespørgsler hurtigere, forvandle supporthenvendelser til salgsmuligheder og levere enestående kundeoplevelser, som skaber gentagne køb.
- Alle kundesamtaler er samlet i én indbakke
- Chatbot tilgængelig 24/7 til almindelige spørgsmål og køb
- AI-assisteret support, der øger medarbejdernes produktivitet
- Tilpas Shopify-ordrer direkte i eDesk – uden at skifte fane
- Omdan samtaler til konverteringer med eDesk Pre-sales
Indeholder maskinoversat tekst
Sprog
Engelsk, Fransk, Tysk, Spansk, og Italiensk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Kategorier
Kanaler
Beskeder i realtid
Automatiske svar
Priser
Essential
$49 om måneden
eller $468 om året, og spar 20 %
Funktioner
- 1 onlineshop/markedsplads
- Centraliseret supportarbejdsområde
- Beskeder via sociale medier
- Live chat
- Regelbaserede automatiseringer
14-dages gratis prøveperiode
Vækst
$115 om måneden
eller $1,068 om året, og spar 23 %
Funktioner
- 5 onlineshops/markedspladser
- Effektivitet for sager, medarbejdere og kanaler
- Samarbejde med tredjeparter
- Avanceret rapportering
14-dages gratis prøveperiode
Professionel
$149 om måneden
eller $1,428 om året, og spar 20 %
Funktioner
- 10 onlineshops/markedspladser
- Detaljerede rapporteringsudtræk
- Tilpassede roller og tilladelser
- Avanceret RESTful API
- 2FA-adgang
- Hjælp til onboarding
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
Anmeldelser (30)
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Have been using eDesk for many years - great piece of kit - highly recommend
Support
App-support leveres af xSellco Ltd.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Udvikler
Lanceret
12. juli 2016
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