eDesk ‑ AI Helpdesk & Chatbot

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Its really difficult dealing with this company's support to get set up. When in their shopify app, if you minimise the chat window in the middle of a conversation the conservation disappears and theres no way to reopen it to respond. It takes you back to the AI chat bot in the beginning and you have to start again asking for a new agent, entering all your details, and finding another agent etc. It does this consistently. Secondly, when talking to an agent in the chat, (not even minimising the chat window) it randomly disappears. I try to reopen the chat conversation, and no agents are available. What I suspect is happening is the agents finish their shift so the chat makes the agents unavailable, and cuts right in the middle of troubleshooting! And no one gets back to you. So you go to email support...

But email support is not much better. I have to ask the agent to address my question multiple times because its like they don't even read your email. They will send you instructions to do what I've already completed. Im still waiting.

This time wasting is extremely frustrating when you're trying to run a business. The feeling I get from these guys is that my business is not important enough for them to put in an effort. Im still waiting on them to help with issues setting up the mailbox.

Its worth noting that if you intend to use their whatsapp integration, it will cost an extra $50USD a month. They claim the cost is past on from facebook/Meta. But we previously have used richpanel who also use 360dialog, and they don't charge extra for whatsapp, neither does Reamaze. And edesk have absolutely no flexibility on pricing whatsoever. Despite one agent advising me the opposite.

The app itself has some advantages over other CRMs we've used Richpanel and reamaze. Particularly with inbox AI prioritising. Ultimately Im having to weigh up the AI prioritising advantage on one hand with the excessive whatsapp price, poor support experience, and confusing support advice on the other. But Im close to giving up.

This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing to walk you through each process. Ana helped me out with the most dedicated service.
Totally worth every penny.

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!