Helpdesk, Chat & AI Chatbot

Helpdesk, Chat & AI Chatbot

Priser
Fra $39 pr. måned. Mulighed for gratis prøveperiode.
Bedømmelse
3,5 (33)
Udvikler
xSellco Ltd

Tilbyd øjeblikkelig support og øg salget med den komplette Helpdesk, Live Chat og AI Chatbot-app

Glæd kunderne og maksimer profit med hurtigere, mere personlige svar. Centraliser beskeder fra alle dine salgskanaler (markedspladser, webbutik og sociale medier). Få adgang til én smart indbakke til at håndtere e-mails, live chat og talekonversationer. Udnyt den mest avancerede AI-chatbot til at drive salgsvolumener. Se ordre- og kundeoplysninger ved hver besked. Behandl nemt returneringer, aflysninger og anmodninger om dobbeltordrer. Forbind nemt med partnere til ordreopfyldelse og dit Klaviyo CRM.

Glæd kunderne og maksimer profit med hurtigere, mere personlige svar. Centraliser beskeder fra alle dine salgskanaler (markedspladser, webbutik og sociale medier). Få adgang til én smart indbakke til at håndtere e-mails, live chat og talekonversationer. Udnyt den mest avancerede AI-chatbot til at drive salgsvolumener. Se ordre- og kundeoplysninger ved hver besked. Behandl nemt returneringer, aflysninger og anmodninger om dobbeltordrer. Forbind nemt med partnere til ordreopfyldelse og dit Klaviyo CRM. mere
  • Smart Indbakke: Centraliser alle dine web-, markedsplads- og sociale forespørgsler
  • eCommerce AI Chatbot: Øg konverteringer og forbedr supporten øjeblikkeligt
  • Se fuld ordrehistorik, livstidsværdi, VIP-status og kundesentiment
  • Auto tildel og samarbejd om e-mails, live chat, tale, WhatsApp og sociale medier
  • Vis, refunder, annuller eller endda dupliker Shopify-ordrer uden at forlade eDesk

Indeholder maskinoversat tekst

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Beskeder i realtid

Agentanalyser, Chatbotter med kunstig intelligens, Kundeindblik, Chat via mail, Filuploads, Livechat, Flere sprog, Oversættelse i realtid, Videoopkald, Talesupport

Automatiske svar

Rabatter, Ofte stillede spørgsmål, Ordreopdateringer, Produktanbefalinger, Hurtige svar, Anmodninger om anmeldelser, Send transskribering, Underretning om levering

Tilpasning

Agentavatar, Åbningstider, Chattildeling, Chatknapper, Chatflows, Chatvindue, Farve og skrifttype, Emojis og klistermærker, Tagging, Velkomsthilsner

Lanceret

12. juli 2016

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Kategorier

Fungerer sammen med

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Priser

AI Chatbot

$39 om måneden

eller $408 om året, og spar 13 %

  • Løs op til 70% af web salgs- og serviceforespørgsler 24/7:
  • ► Produktanbefalinger
  • ► Ordreopdateringer
  • ► Kampagner
  • ► Returneringer
  • ► Fejlfinding

14-dages gratis prøveperiode

Standard

$115 om måneden

eller $1,068 om året, og spar 23 %

  • Centraliser kundeforespørgsler:
  • ► Alle online butikker
  • ► 300 markedspladser inkl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Meget mere

14-dages gratis prøveperiode

AI Assist

$154 om måneden

eller $1,428 om året, og spar 23 %

  • AI automatiseringer:
  • ► Samtaleoversigter
  • ► Sentimentsanalyse
  • ► Klassificering & routing
  • ► Personlige svar
  • ► Sprogoversættelser

14-dages gratis prøveperiode

AI Chatbot

$39 om måneden

eller $408 om året, og spar 13 %

  • Løs op til 70% af web salgs- og serviceforespørgsler 24/7:
  • ► Produktanbefalinger
  • ► Ordreopdateringer
  • ► Kampagner
  • ► Returneringer
  • ► Fejlfinding

14-dages gratis prøveperiode

Standard

$115 om måneden

eller $1,068 om året, og spar 23 %

  • Centraliser kundeforespørgsler:
  • ► Alle online butikker
  • ► 300 markedspladser inkl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Meget mere

14-dages gratis prøveperiode

AI Assist

$154 om måneden

eller $1,428 om året, og spar 23 %

  • AI automatiseringer:
  • ► Samtaleoversigter
  • ► Sentimentsanalyse
  • ► Klassificering & routing
  • ► Personlige svar
  • ► Sprogoversættelser

14-dages gratis prøveperiode

Indeholder maskinoversat tekst

Vis oprindelig

Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (33)

Samlet bedømmelse
3,5
Antal pr. bedømmelsesniveau
  • 76 % af bedømmelserne er på 5 stjerner
  • 12 % af bedømmelserne er på 4 stjerner
  • 3 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 9 % af bedømmelserne er på 1 stjerner
18. juni 2024

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Wave Spas UK
Storbritannien
Mere end 3 år bruger appen
17. maj 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Storbritannien
2 måneder bruger appen
xSellco Ltd svarede 21. juni 2024

Hi MoYou team,

Thank you so much for your feedback. I'm really glad to hear that you’ve had a positive experience with our customer service and that the platform’s synchronization with various systems is working well for you.

I’m truly sorry about the email issues you’ve been facing. I completely understand how frustrating it must be to deal with lost and unanswered emails, especially when it affects your customers. This isn’t the experience we want you to have.

The problem seems to be linked to some limitations within Gmail. While this has been a tough challenge, I want you to know that our team is hard at work finding a solution. We’re making improvements as I write this, and we’re committed to fixing this as soon as we can.

In the meantime, if you have any urgent concerns, please reach out directly to me, and I’ll do everything I can to help. Your feedback is incredibly valuable, and we’re dedicated to making things right for you.

Thanks for your understanding and for sticking with us.

Best,
Eamon MacSuibhne
Customer Support Manager
eDesk Support Team

Redigeret 31. juli 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
De Forenede Arabiske Emirater
Cirka en måned bruger appen
25. august 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
Storbritannien
Mere end 7 år bruger appen
28. juli 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Storbritannien
Mere end 5 år bruger appen

Support

xSellco Ltd kan besvare dine spørgsmål vedrørende Helpdesk, Chat & AI Chatbot.

Udvikler

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

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