Customer Service Helpdesk App
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Acerca de esta aplicación
Fecha de lanzamiento
12 de julio de 2016
Idiomas
Inglés
Categorías
Gestión de tickets de atención al cliente , ChatFunciona con
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoFaster and smarter customer support helpdesk software and live chat for everywhere you sell.
Maximize profits by automating routine tasks. Delight customers with faster and more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns or cancelations. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.
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See conversation summaries, suggested responses PLUS total handsfree responses.
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Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
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See full order history, lifetime value, VIP status, and customer sentiment
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Auto assign and collaborate on email, live chat, voice,WhatsApp and social
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View, edit, and cancel Shopify orders without leaving the eDesk customer view
Precios
Prueba gratis de 14 díasFree for life
Gratis
- 30 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Unlimited channels
Entrepreneur Plan
$49/mes
o $468 al año con un ahorro del 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Performance +
$199/mes
o $2,148 al año con un ahorro del 10%
- 400 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Team
$89/mes
o $828 al año con un ahorro del 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Free for life
Gratis
- 30 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Unlimited channels
Entrepreneur Plan
$49/mes
o $468 al año con un ahorro del 20%
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Performance +
$199/mes
o $2,148 al año con un ahorro del 10%
- 400 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Team
$89/mes
o $828 al año con un ahorro del 22%
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
32 reseñas
We use this app for 2 Shopify stores. We are very happy with the platform. I especially enjoy the native integrations with all the other apps we use; Shipstation, Seller Central and Aircall to name a few.
Hello Main Street Forge,
Let us know if there are any more integrations you would like to see or any more features that should be included and we'll get to work on them. You can send ideas to us from the option on the right hand side menu within your app.
Many Thanks
Eamon,
Customer Support Manager
I don't love the interface if I am honest and due to a breakdown in communication at the start of the year (they didn't explain what the implications of removing an old channel was!) we have lost ALL of our historical communication with customers HOWEVER I would still recommend this app. CS is great and they usually sort stuff out pretty quickly.
Hello Lynn,
Thank you very much for your positive review. I would like to offer my apologies for the trouble you had at the start of the year. All our Customer support staff do or should be warning clients of the potential problems with channel removals on our platform. I'll review your case and feedback to all involved.
Kind Regards
Eamon
Customer support
We just started to use eDesk. As for now seems very nice + customer support is very good. We have a few issues but their technical team already handling them. Recommend. *****UPDATE*****
Unfortunately, when somebody sends a message to you and you will reply to it, it will be created as a new thread to the person. So every time you reply under the same thread, the person in the email will see it as a separate thread for each reply. I informed about this customer support and the only "solution" they provided is to leave it as it is or to delete and reinstall the app which would remove all our messages....
Hi, I'm sorry to hear you haven't been satisfied with the product so far. I am going to assume the new ticket creation is linked to our etsy integration? My name is Eamon and I would like the chance to turn this review around. I f you have some time free tomorrow Friday or next week I would like to give you a call and we can share screens to better guide you around edesk. I'll reach out to you on email also via our existing tickets.
Kind Regards
Eamon
Customer support manager
https://www.edesk.com/integrations/shopify/
xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.
Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!
Acerca de esta aplicación
Fecha de lanzamiento
12 de julio de 2016
Idiomas
Inglés
Categorías
Gestión de tickets de atención al cliente , ChatFunciona con
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoCreada por xSellco Ltd
Acerca de xSellco Ltd
Calificación promedio: 4,0
7 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
Soporte técnico
Enviar un mensaje1 917 6882333
support@edesk.com
Este desarrollador no ofrece soporte técnico directo en Español.
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