eDesk
- Precios
-
Desde $60 al mes. Prueba gratis disponible.
- Calificación
- 4,7 (41)
- Desarrollador
- xSellco Ltd
Galería de imágenes destacadas
Soporte al cliente asistido por IA para escalar el soporte y hacer crecer tu marca
eDesk permite a las marcas escalar sin esfuerzo con un servicio al cliente impulsado por IA diseñado para el comercio electrónico. Comienza en minutos sin una incorporación o migraciones complejas. Ava, nuestra agente virtual 24/7, maneja consultas antes y después de la compra, mientras que AI Assist ayuda a tu equipo a generar respuestas instantáneas y contextuales a cada consulta.
- Todas las conversaciones con clientes centralizadas en una bandeja de entrada
- Autoservicio 24/7 para preguntas comunes y compras
- Soporte asistido por IA para aumentar la productividad de los agentes
- Ajusta pedidos de Shopify directamente dentro de eDesk, sin cambiar de pestaña
- Informes avanzados para optimizar el rendimiento con información procesable
Contiene texto traducido automáticamente
Idiomas
Inglés, Francés, Alemán, Español, y Italiano
Funciona con
Amazon, Instagram, WhatsApp, 250+ Integrations, Klaviyo, TikTok ShopCategorías
Canales
Automatización del flujo de trabajo
- Respuesta automática
- Plantillas de respuestas
- Respuestas generadas con IA
- Resúmenes generados con IA
- Venta de tickets
- Bandeja de entrada unificada
- Asignación automática
- Activadores basados en reglas
- Escalada
- Etiquetas
- Detección de correo no deseado
- Seguimiento de pedidos
- Notificaciones de clientes
- Encuestas de comentarios
- Múltiples idiomas
- Múltiples tiendas
- Informes y estadísticas
- Informes
Mensajería en tiempo real
Respuestas automatizadas
Precios
Starter
$60 al mes
- 300 tickets por mes
- Shopify y redes sociales
- AI Assist
- eDesk Chat
- Informes
- Automatización de flujo de trabajo
- Soporte por correo electrónico
Prueba gratis de 14 días
Growth
$199 al mes
- 1,000 tickets por mes
- Shopify y redes sociales
- AI Assist
- eDesk Chat
- Informes
- Automatización de flujo de trabajo
- Soporte por correo electrónico
Prueba gratis de 14 días
Pro
$349 al mes
- Tickets ilimitados por mes
- Shopify y redes sociales
- AI Assist
- eDesk Chat
- Informes
- Automatización de flujo de trabajo
- Soporte por correo electrónico
Prueba gratis de 14 días
Contiene texto traducido automáticamente
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días.
Reseñas (41)
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!
The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.
For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.
The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.
But all in all, the features are great!
I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother!
They have a lot of great features to help that I love including assigning rules, snoozing tickets, insights, a chat/widget option.... it's endless! One of my favourite features is the AI tool—it’s a fantastic addition that really helps streamline my responses.
I’ve encountered a few minor issues along the way, but I must say, the I.T. team is exceptional. They’re quick to respond and resolve any problems I’ve had, which gives me great peace of mind.
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
Soporte técnico
xSellco Ltd puede responder cualquier pregunta que tengas sobre eDesk.
Desarrollador
Fecha de lanzamiento
12 de julio de 2016