![Helpdesk, Chat & AI Chatbot](https://cdn.shopify.com/app-store/listing_images/060e76b91ab3c357ae6e7a6637a9bd61/icon/CL3V_YfUlYADEAE=.png)
Helpdesk, Chat & AI Chatbot
- Precios
-
Desde $39 al mes. Prueba gratis disponible.
- Calificación
- 3,5 (33)
- Desarrollador
- xSellco Ltd
Galería de imágenes destacadas
Ofrece soporte instantáneo y aumenta las ventas con la aplicación completa de Helpdesk, Chat en Vivo y Chatbot IA
Deleita a los clientes y maximiza las ganancias con respuestas más rápidas y personalizadas. Centraliza los mensajes de todos tus canales de ventas (mercados, tienda web y redes sociales). Accede a una bandeja de entrada inteligente para gestionar correos electrónicos, chat en vivo y conversaciones por voz. Aprovecha el chatbot IA más avanzado para impulsar los volúmenes de ventas. Visualiza la información de pedidos y clientes con cada mensaje. Procesa fácilmente devoluciones, cancelaciones y solicitudes de pedidos duplicados. Conecta fácilmente con socios de cumplimiento de pedidos y tu CRM de Klaviyo.
- Bandeja de Entrada Inteligente: Centraliza todas tus consultas web, de mercado y sociales
- Chatbot IA para eCommerce: Aumenta las conversiones y mejora el soporte, al instante
- Ver historial completo de pedidos, valor de vida, estado VIP y sentimiento del cliente
- Asignación automática y colaboración en correos electrónicos, chat en vivo, voz, WhatsApp y redes sociales
- Ver, reembolsar, cancelar o incluso duplicar pedidos de Shopify sin salir de eDesk
Contiene texto traducido automáticamente
Mensajería en tiempo real
Respuestas automatizadas
Personalización
Fecha de lanzamiento
12 de julio de 2016
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Funciona con
Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, KlaviyoPrecios
AI Chatbot
$39 al mes
o $408 al año con un ahorro del 13%
- Resuelve hasta el 70% de las consultas de ventas y servicio web 24/7:
- ► Recomendaciones de productos
- ► Actualizaciones de pedidos
- ► Promociones
- ► Devoluciones
- ► Solución de problemas
Prueba gratis de 14 días
Standard
$115 al mes
o $1,068 al año con un ahorro del 23%
- Centraliza consultas de clientes:
- ► Todas las tiendas en línea
- ► 300 mercados incl. Amazon
- ► Tienda TikTok, Instagram
- ► Chat en Vivo, WhatsApp
- ► Mucho más
Prueba gratis de 14 días
AI Assist
$154 al mes
o $1,428 al año con un ahorro del 23%
- Automatizaciones IA:
- ► Resúmenes de conversaciones
- ► Análisis de sentimientos
- ► Clasificación y enrutamiento
- ► Respuestas personalizadas
- ► Traducciones de idiomas
Prueba gratis de 14 días
AI Chatbot
$39 al mes
o $408 al año con un ahorro del 13%
- Resuelve hasta el 70% de las consultas de ventas y servicio web 24/7:
- ► Recomendaciones de productos
- ► Actualizaciones de pedidos
- ► Promociones
- ► Devoluciones
- ► Solución de problemas
Prueba gratis de 14 días
Standard
$115 al mes
o $1,068 al año con un ahorro del 23%
- Centraliza consultas de clientes:
- ► Todas las tiendas en línea
- ► 300 mercados incl. Amazon
- ► Tienda TikTok, Instagram
- ► Chat en Vivo, WhatsApp
- ► Mucho más
Prueba gratis de 14 días
AI Assist
$154 al mes
o $1,428 al año con un ahorro del 23%
- Automatizaciones IA:
- ► Resúmenes de conversaciones
- ► Análisis de sentimientos
- ► Clasificación y enrutamiento
- ► Respuestas personalizadas
- ► Traducciones de idiomas
Prueba gratis de 14 días
Contiene texto traducido automáticamente
Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (33)
I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.
One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.
The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.
Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.
Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.
We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.
Hi MoYou team,
Thank you so much for your feedback. I'm really glad to hear that you’ve had a positive experience with our customer service and that the platform’s synchronization with various systems is working well for you.
I’m truly sorry about the email issues you’ve been facing. I completely understand how frustrating it must be to deal with lost and unanswered emails, especially when it affects your customers. This isn’t the experience we want you to have.
The problem seems to be linked to some limitations within Gmail. While this has been a tough challenge, I want you to know that our team is hard at work finding a solution. We’re making improvements as I write this, and we’re committed to fixing this as soon as we can.
In the meantime, if you have any urgent concerns, please reach out directly to me, and I’ll do everything I can to help. Your feedback is incredibly valuable, and we’re dedicated to making things right for you.
Thanks for your understanding and for sticking with us.
Best,
Eamon MacSuibhne
Customer Support Manager
eDesk Support Team
The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.
We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.
Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!
Soporte técnico
xSellco Ltd puede responder cualquier pregunta que tengas sobre Helpdesk, Chat & AI Chatbot.
Desarrollador
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