eDesk ‑ IA Support & Chat
- Tarification
-
Prix : Gratuite
- Note
- 4,7 (41)
- Développeur
- xSellco Ltd
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Logiciel de helpdesk et chat plus rapide, performant et intelligent pour les sites e-commerce
Et si vous amélioriez votre support en ligne avec moins de temps et d'efforts ? Grâce à eDesk et son IA, c'est possible. Centralisez les messages de toutes vos plateformes de vente et de communication dans un helpdesk intelligent. Consultez les informations des commandes et des clients, gérez les retours et annulations, automatisez les réponses grâce à l'IA, générez des rapports clés. Offrez un support rapide et précis là où et quand vos clients en ont besoin.
- Résumé des conversations avec réponses suggérées et réponses automatisées
- Smart Inbox centralise et priorise vos requêtes marketplace et réseaux sociaux.
- Consultez la liste des commandes, la valeur, statut VIP et opinion des clients
- Attribution et collaboration sur email, chat, appel, WhatsApp et réseaux sociaux
- Consultez, modifiez et annulez les commandes Shopify depuis la plateforme eDesk.
Langues
anglais, français, allemand, espagnol, et italien
Fonctionne avec
Amazon, facebook, instagram, WhatsApp, Klaviyo, 250+ IntegrationsCatégories
Canaux
Automatisation des flux de travail
- Réponse automatique
- Modèles de réponse
- Réponses IA
- Résumés IA
- Émission de tickets
- Boîte de réception unifiée
- Attribution automatique
- Déclencheurs basés sur des règles
- Remontée
- Balisage
- Détection de courriers indésirables
- Suivi des commandes
- Notifications clients
- Sondages sur le retour d’expérience
- Multilingue
- Boutiques multiples
- Analyses de données
- Rapports
Messagerie en temps réel
Réponses automatisées
Avis (41)
Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.
We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!
The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.
For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.
The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.
But all in all, the features are great!
I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother!
They have a lot of great features to help that I love including assigning rules, snoozing tickets, insights, a chat/widget option.... it's endless! One of my favourite features is the AI tool—it’s a fantastic addition that really helps streamline my responses.
I’ve encountered a few minor issues along the way, but I must say, the I.T. team is exceptional. They’re quick to respond and resolve any problems I’ve had, which gives me great peace of mind.
This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.
Assistance
xSellco Ltd peut répondre à toutes vos questions concernant eDesk ‑ IA Support & Chat.
Développeur
Ressources
Ce développeur n’offre pas d’assistance directe en Français.
Lancement
12 juillet 2016