eDesk ‑ IA Support & Chat
- Tarification
-
Gratuit
- Note
- 4,8 (29)
- Développeur
- xSellco Ltd
Galerie d’images vedette
Logiciel de helpdesk et chat plus rapide, performant et intelligent pour les sites e-commerce
Et si vous amélioriez votre support en ligne avec moins de temps et d'efforts ? Grâce à eDesk et son IA, c'est possible. Centralisez les messages de toutes vos plateformes de vente et de communication dans un helpdesk intelligent. Consultez les informations des commandes et des clients, gérez les retours et annulations, automatisez les réponses grâce à l'IA, générez des rapports clés. Offrez un support rapide et précis là où et quand vos clients en ont besoin.
- Résumé des conversations avec réponses suggérées et réponses automatisées
- Smart Inbox centralise et priorise vos requêtes marketplace et réseaux sociaux.
- Consultez la liste des commandes, la valeur, statut VIP et opinion des clients
- Attribution et collaboration sur email, chat, appel, WhatsApp et réseaux sociaux
- Consultez, modifiez et annulez les commandes Shopify depuis la plateforme eDesk.
Langues
anglais, français, allemand, espagnol, et italien
Fonctionne avec
- 250+ Integrations
- Amazon
- Klaviyo
Catégories
Canaux
Automatisation des flux de travail
- Réponse automatique
- Modèles de réponse
- Réponses IA
- Résumés IA
- Émission de tickets
- Boîte de réception unifiée
- Attribution automatique
- Déclencheurs basés sur des règles
- Remontée
- Balisage
- Détection de courriers indésirables
- Suivi des commandes
- Notifications clients
- Sondages sur le retour d’expérience
- Multilingue
- Boutiques multiples
- Analyses de données
- Rapports
Messagerie en temps réel
Réponses automatisées
Avis (29)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Have been using eDesk for many years - great piece of kit - highly recommend
Assistance
L’assistance pour l’appli est assurée par xSellco Ltd.
Ressources
Développeur
Lancement
12 juillet 2016
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