eDesk ‑ AI, Helpdesk & Chat
- Harga
-
Mulai dari $59/bulan. Uji coba gratis tersedia.
- Rating
- 4,7 (32)
- Pengembang
- xSellco Ltd
Galeri gambar unggulan
eDesk - Perangkat Lunak Helpdesk & Dukungan Pelanggan
eDesk membantu merek untuk berkembang dengan mudah menggunakan layanan pelanggan berbasis AI yang dirancang untuk e-commerce. Mulai dalam beberapa menit - dengan mengintegrasikan toko Shopify Anda dan 300+ marketplace/saluran secara mulus, eDesk memusatkan semua percakapan pelanggan ke dalam satu kotak masuk cerdas. Alat berbasis AI kami membantu Anda menyelesaikan pertanyaan lebih cepat, mengubah interaksi dukungan menjadi peluang penjualan, dan memberikan pengalaman pelanggan yang luar biasa untuk mendorong pembelian berulang.
- Semua percakapan pelanggan terpusat dalam satu kotak masuk
- Chatbot 24/7 untuk pertanyaan umum dan pembelian
- Dukungan dengan bantuan AI untuk meningkatkan produktivitas agen
- Sesuaikan pesanan Shopify langsung di dalam eDesk—tanpa beralih tab
- Ubah percakapan menjadi konversi dengan Prapenjualan eDesk
Berisi teks yang diterjemahkan secara otomatis
Bahasa
Inggris, Prancis, Jerman, Spanyol, dan Italia
Aplikasi ini tidak diterjemahkan ke dalam bahasa Indonesia
Kompatibel dengan
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Kategori
Saluran
Pesan waktu nyata
Balasan otomatis
Harga
Pilih paket yang paling sesuai dengan bisnis Anda.
Starter
$59 / bulan
atau $588/tahun dan hemat 17%
Fitur
- 300 tiket/bulan
- 1 toko online/marketplace
- Ruang kerja dukungan terpusat
- Perpesanan media sosial
- Live Chat
- Otomatisasi berbasis aturan
Uji coba gratis 14 hari
Growth
$199 / bulan
atau $2,148/tahun dan hemat 10%
Fitur
- 1.000 tiket/bulan
- 3 toko online/marketplace
- Performa tiket, agen, & saluran
- Kolaborasi pihak ketiga
- Pelaporan lanjutan
Uji coba gratis 14 hari
Professional
$399 / bulan
atau $4,548/tahun dan hemat 5%
Fitur
- 2.000 tiket/bulan
- 10 toko online/marketplace
- Ekstrak Laporan Terperinci
- Peran & Izin Khusus
- Akses 2FA
- Bantuan Orientasi
Uji coba gratis 14 hari
Berisi teks yang diterjemahkan secara otomatis
Semua biaya ditagih dalam USD. Biaya berulang dan berbasis penggunaan ditagih setiap 30 hari. Lihat semua opsi harga
Ulasan (32)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Dukungan
Dukungan aplikasi disediakan oleh xSellco Ltd.
Sumber daya
Pengembang
Diluncurkan
12 Juli 2016
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