eDesk ‑ AI, Helpdesk & Chat
- Penetapan harga
-
Daripada $59/bulan. Percubaan percuma tersedia.
- Rating
- 4.7 (32)
- Pembangun
- xSellco Ltd
Galeri imej pilihan
eDesk - Perisian Meja Bantuan & Sokongan Pelanggan
eDesk memperkasakan jenama untuk berkembang dengan mudah berserta perkhidmatan pelanggan dikuasakan AI yang direka bentuk untuk e-dagang. Mulakan dalam masa beberapa minit - dengan menyepadukan kedai Shopify anda dan 300+ tempat pasaran/saluran secara lancar, eDesk memusatkan semua perbualan pelanggan ke dalam satu peti masuk pintar. Alat dikuasakan AI kami membantu anda untuk menyelesaikan pertanyaan dengan lebih pantas, menukarkan interaksi sokongan kepada peluang jualan dan memberikan pengalaman pelanggan luar biasa yang mendorong pembelian berulang.
- Semua perbualan pelanggan dipusatkan dalam satu peti masuk
- Bot sembang 24/7 untuk pertanyaan lazim dan pembelian
- Sokongan berbantu AI untuk meningkatkan produktiviti ejen
- Laraskan pesanan Shopify terus di dalam eDesk—tidak perlu menukar tab
- Tukarkan perbualan menjadi penukaran dengan Prajualan eDesk
Mengandungi teks yang diterjemahkan secara automatik
Bahasa
Inggeris, Perancis, Jerman, Sepanyoldan Itali
Aplikasi ini tidak diterjemahkan ke dalam Melayu
Berfungsi dengan
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Kategori
Saluran
Automasi aliran kerja
Pemesejan masa nyata
Respons automatik
Penetapan harga
Pilih pelan yang paling sesuai untuk perniagaan anda.
Permulaan
$59 / bulan
atau $588/tahun dan jimat 17%
Ciri-ciri
- 300 tiket/bulan
- 1 kedai dalam talian/ tempat pasaran
- Ruang kerja sokongan berpusat
- Pemesejan sosial
- Sembang Langsung
- Automasi berasaskan peraturan
Percubaan percuma 14 hari
Pertumbuhan
$199 / bulan
atau $2,148/tahun dan jimat 10%
Ciri-ciri
- 1000 tiket/bulan
- 3 kedai dalam talian/ tempat pasaran
- Prestasi tiket, ejen dan saluran
- Kolaborasi pihak ketiga
- Pelaporan lanjutan
Percubaan percuma 14 hari
Profesional
$399 / bulan
atau $4,548/tahun dan jimat 5%
Ciri-ciri
- 2000 tiket/bulan
- 10 kedai dalam talian/ tempat pasaran
- Cabutan Pelaporan Terperinci
- Peranan & Keizinan Tersuai
- Akses 2FA
- Penyertaan Berbantu
Percubaan percuma 14 hari
Mengandungi teks yang diterjemahkan secara automatik
Semua caj dibilkan dalam USD. Caj berulang dan berteraskan penggunaan dibilkan setiap 30 hari. Lihat semua pilihan penetapan harga
Ulasan (32)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Sokongan
Sokongan aplikasi disediakan oleh xSellco Ltd.
Sumber
Pembangun
Dilancarkan
12 Julai 2016
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