eDesk ‑ AI, Helpdesk & Chat
- Ceny
-
Od $49/miesiąc. Dostępna darmowa wersja próbna.
- Ocena
- 4,8 (30)
- Deweloper
- xSellco Ltd
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eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Języki
Angielski, Francuski, Niemiecki, Hiszpański, i Włoski
Ta aplikacja nie została przetłumaczona na język Polski
Współpracuje z
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Kategorie
Kanały
Automatyzacja workflow
- Automatyczne odpowiedzi
- Szablony odpowiedzi
- Odpowiedzi oparte na sztucznej inteligencji
- Podsumowania oparte na sztucznej inteligencji
- Biletowanie
- Ujednolicona skrzynka odbiorcza
- Automatyczne przypisywanie
- Wyzwalacze oparte na regułach
- Eskalacje
- Oznaczanie
- Wykrywanie spamu
- Śledzenie zamówień
- Powiadomienia klientów
- Ankiety z informacją zwrotną
- Wielojęzyczne
- Wiele sklepów
- Analizy
- Raporty
Wiadomości w czasie rzeczywistym
Automatyczne odpowiedzi
Ceny
Essential
$49 /miesiąc
albo $468/rok, co pozwala oszczędzić 20%
Funkcje
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14-dniowa darmowa wersja próbna
Growth
$115 /miesiąc
albo $1,068/rok, co pozwala oszczędzić 23%
Funkcje
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14-dniowa darmowa wersja próbna
Professional
$149 /miesiąc
albo $1,428/rok, co pozwala oszczędzić 20%
Funkcje
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14-dniowa darmowa wersja próbna
Wszystkie opłaty są naliczane w USD. Opłaty cykliczne i zależne od użytkowania są pobierane co 30 dni. Zobacz wszystkie opcje cen
Recenzje (30)
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Have been using eDesk for many years - great piece of kit - highly recommend
Pomoc techniczna
Pomoc techniczną dla aplikacji zapewnia xSellco Ltd.
Zasoby
Ten programista nie oferuje bezpośredniego wsparcia w języku: Polski.
Deweloper
Wprowadzenie na rynek
12 lipiec 2016
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