Customer Service Helpdesk App

Customer Service Helpdesk App

Preços
A partir de $49/mês. Avaliação gratuita.
Classificação
3,2 (32)
Desenvolvedor
xSellco Ltd

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. mais
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

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Lançado

12 de julho de 2016

Idiomas

inglês

Este app não está traduzido para português (Brasil)

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Preços

Entrepreneur 300

$49 /mês

ou $468/ano (economia de 20%)

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Avaliação gratuita de 14 dias

Team - Agent based

$89 /mês

ou $828/ano (economia de 22%)

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Avaliação gratuita de 14 dias

Entrepreneur 2000

$199 /mês

ou $1,896/ano (economia de 21%)

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Avaliação gratuita de 14 dias

Entrepreneur 300

$49 /mês

ou $468/ano (economia de 20%)

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Avaliação gratuita de 14 dias

Team - Agent based

$89 /mês

ou $828/ano (economia de 22%)

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Avaliação gratuita de 14 dias

Entrepreneur 2000

$199 /mês

ou $1,896/ano (economia de 21%)

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Avaliação gratuita de 14 dias

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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço

Avaliações (32)

Classificação geral
3,2
Número por nível de avaliação
  • 75% das avaliações são de 5 estrelas
  • 13% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 9% das avaliações são de 1 estrelas
17 de maio de 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Reino Unido
2 meses usando o app
25 de agosto de 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
Reino Unido
Mais de 7 anos usando o app
28 de julho de 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Reino Unido
Mais de 5 anos usando o app
20 de julho de 2016

An exceptional product from an exceptional company. Great product, amazing customer service.

Electrical Contractor Lighting
Estados Unidos
Quase 4 anos usando o app
14 de julho de 2017

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

Skullsplitter
Estados Unidos
Mais de 2 anos usando o app

Atendimento

xSellco Ltd pode responder a qualquer pergunta que você tenha sobre o app Customer Service Helpdesk App

Desenvolvedor

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Recursos

Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).

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