Helpdesk, Chat & AI Chatbot

Helpdesk, Chat & AI Chatbot

Preços
A partir de $39/mês. Avaliação gratuita.
Classificação
3,5 (33)
Desenvolvedor
xSellco Ltd

Offer instant support and increase sales with the complete Helpdesk, Live Chat and AI Chatbot app

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. Leverage the most advanced AI chatbot to drive sales volumes. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Easily connect with order fulfillment partners and your Klaviyo CRM. mais
  • Smart Inbox: Centralize all of your web, marketplace and social queries
  • eCommerce AI Chatbot: Increase conversions and improve support, instantly
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice, WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

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Mensagens em tempo real

Análise do agente, Chatbots de IA, Insights sobre os clientes, Conversa por e-mail, Carregamento de arquivos, Chat em tempo real, Em vários idiomas, Tradução em tempo real, Chamadas por vídeo, Suporte para voz

Respostas automatizadas

Descontos, Perguntas frequentes, Atualizações de pedidos, Recomendações de produtos, Respostas rápidas, Solicitações de avaliação, Enviar transcrição, Alertas de frete

Personalização

Avatar do agente, Horário comercial, Atribuição de chat, Botões de chat, Flows de chat, Janela de chat, Cor e fonte, Emojis e adesivos, Marcação com tag, Mensagens de boas-vindas

Lançado

12 de julho de 2016

Idiomas

inglês

Este app não está traduzido para português (Brasil)

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Preços

AI Chatbot

$39 /mês

ou $408/ano (economia de 13%)

  • Resolve up to 70% of web sales and service queries 24/7:
  • ► Product recommendations
  • ► Order updates
  • ► Promotions
  • ► Returns
  • ► Troubleshoot

Avaliação gratuita de 14 dias

Standard

$115 /mês

ou $1,068/ano (economia de 23%)

  • Centralize customer queries :
  • ► All online stores
  • ► 300 marketplaces incl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Much more

Avaliação gratuita de 14 dias

AI Assist

$154 /mês

ou $1,428/ano (economia de 23%)

  • AI automations:
  • ► Conversation summaries
  • ► Sentiment analysis
  • ► Classification & routing
  • ► Personalized responses
  • ► Language translations

Avaliação gratuita de 14 dias

AI Chatbot

$39 /mês

ou $408/ano (economia de 13%)

  • Resolve up to 70% of web sales and service queries 24/7:
  • ► Product recommendations
  • ► Order updates
  • ► Promotions
  • ► Returns
  • ► Troubleshoot

Avaliação gratuita de 14 dias

Standard

$115 /mês

ou $1,068/ano (economia de 23%)

  • Centralize customer queries :
  • ► All online stores
  • ► 300 marketplaces incl. Amazon
  • ► TikTok Shop, Instagram
  • ► Live Chat, WhatsApp
  • ► Much more

Avaliação gratuita de 14 dias

AI Assist

$154 /mês

ou $1,428/ano (economia de 23%)

  • AI automations:
  • ► Conversation summaries
  • ► Sentiment analysis
  • ► Classification & routing
  • ► Personalized responses
  • ► Language translations

Avaliação gratuita de 14 dias

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Todas as cobranças são faturadas em USD. Cobranças recorrentes e calculadas por uso são faturadas a cada 30 dias. Ver todas as opções de preço

Avaliações (33)

Classificação geral
3,5
Número por nível de avaliação
  • 76% das avaliações são de 5 estrelas
  • 12% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 9% das avaliações são de 1 estrelas
18 de junho de 2024

I have been using eDesk for managing customer interactions, and I must say, it is nothing short of a game-changer. The platform offers an incredibly efficient way to handle customer service with its seamless integration capabilities. Connecting eDesk with our existing systems was absolutely effortless, saving us valuable time and resources.

One of the standout features is the new AI-powered tools. These features have significantly improved our response times and the quality of our customer service. The AI assists in categorizing and prioritizing customer inquiries, ensuring that our team can focus on what matters most – providing exceptional service.

The AI chatbot deserves special mention. It is remarkably effective, handling routine inquiries and providing instant responses to common questions. This has not only reduced the workload on our support team but also ensured that our customers receive timely and accurate information. The chatbot's ability to learn and improve over time has made it an invaluable asset to our customer service operations.

Another remarkable feature is the dynamic translation tool. This tool has been a revelation for our global customer base. It automatically translates messages, allowing us to communicate effectively with customers in their preferred languages. This has greatly enhanced our customer satisfaction and broadened our reach.

Overall, eDesk has proven to be the best solution on the market for customer management. Its advanced AI features, including the impressive chatbot, and effortless integration capabilities make it an indispensable tool for any business looking to excel in customer service. I highly recommend eDesk to any organization seeking to improve their customer management processes.

Wave Spas UK
Reino Unido
Mais de 3 anos usando o app
17 de maio de 2024

We started to work with this service about 2 months ago. Customer service is great and it is able to synch with loads of platforms.
However there is a huge problem that we are not being able to solve and not getting any solution for.
We are having loads of difficulties and emails that are lost and unanswered.
This issue is causing a large number of unhappy customers and the replies we received from Edesk, left us no option but to start answering emails directly from the email in order not to miss any customer inquiry.
This is extremely disappointing as its a huge issue that is currently pending with no solution.

MoYou London
Reino Unido
2 meses usando o app
xSellco Ltd deixou uma resposta 21 de junho de 2024

Hi MoYou team,

Thank you so much for your feedback. I'm really glad to hear that you’ve had a positive experience with our customer service and that the platform’s synchronization with various systems is working well for you.

I’m truly sorry about the email issues you’ve been facing. I completely understand how frustrating it must be to deal with lost and unanswered emails, especially when it affects your customers. This isn’t the experience we want you to have.

The problem seems to be linked to some limitations within Gmail. While this has been a tough challenge, I want you to know that our team is hard at work finding a solution. We’re making improvements as I write this, and we’re committed to fixing this as soon as we can.

In the meantime, if you have any urgent concerns, please reach out directly to me, and I’ll do everything I can to help. Your feedback is incredibly valuable, and we’re dedicated to making things right for you.

Thanks for your understanding and for sticking with us.

Best,
Eamon MacSuibhne
Customer Support Manager
eDesk Support Team

Data de edição: 31 de julho de 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Emirados Árabes Unidos
Aproximadamente 1 mês usando o app
25 de agosto de 2017

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

Mango Tree Knobs
Reino Unido
Mais de 7 anos usando o app
28 de julho de 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Reino Unido
Mais de 5 anos usando o app

Atendimento

xSellco Ltd pode responder a qualquer pergunta que você tenha sobre o app Helpdesk, Chat & AI Chatbot

Desenvolvedor

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Recursos

Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).

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