Customer Service Helpdesk App

Customer Service Helpdesk App

A partir de $49/mês. Avaliação gratuita de 14 dias.
Classificação (4,4)
Avaliações
Programador

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Faster and smarter customer support helpdesk software and live chat for everywhere you sell.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM.

Delight customers and maximize profits with faster, more personalized responses. Centralize messaging from all your sales channels (marketplaces, webstore and social). Access one smart inbox to manage email, live chat and voice conversations. View order and customer information with each message. Easily process returns, cancellations and duplicate order requests. Summarize and automate more responses with AI-driven technology. Easily connect with order fulfillment partners and your Klaviyo CRM. mais
  • See conversation summaries, suggested responses PLUS total handsfree responses.
  • Smart Inbox: Centralize & prioritize all of your marketplaces and social queries
  • See full order history, lifetime value, VIP status, and customer sentiment
  • Auto assign and collaborate on email, live chat, voice,WhatsApp and social
  • View, refund, cancel or even duplicate Shopify orders without leaving eDesk

Preços

Avaliação gratuita de 14 dias

Entrepreneur 300

$49/mês

ou $468/ano e poupe 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/mês

ou $828/ano e poupe 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/mês

ou $1,896/ano e poupe 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Entrepreneur 300

$49/mês

ou $468/ano e poupe 20%

  • 300 tickets per month
  • AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
  • Returns & Cancellations
  • Live Chat

Team - Agent based

$89/mês

ou $828/ano e poupe 22%

  • Unlimited tickets
  • 50 rule-based response automations
  • SAL Management
  • Add 5 Channels
  • Live Chat
  • Returns & Cancellations
  • 24/7 support

Entrepreneur 2000

$199/mês

ou $1,896/ano e poupe 21%

  • 2,000 Tickets
  • Unlimited Agents & Channels
  • AI Summaries, Sentiment Analysis & Response Suggestions
  • Live Chat
  • Returns & Cancellations

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

31 avaliações

Avaliação geral
4,4
Pontuação por nível de classificação
  • 77% das classificações são de 5 estrelas
  • 16% das classificações são de 4 estrelas
  • 3% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 31 de julho de 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Emirados Árabes Unidos
About 1 month usando a aplicação
28 de julho de 2017

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

Reytid
Reino Unido
Over 5 years usando a aplicação
1 de setembro de 2017

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

Mmawarehousellc
Estados Unidos
About 4 years usando a aplicação
20 de junho de 2017

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

Rinkit Ltd
Reino Unido
Over 3 years usando a aplicação
18 de agosto de 2016

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

The Wrld
Estados Unidos
About 3 years usando a aplicação

Sobre esta aplicação

Lançada

12 de julho de 2016

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Amazon, Facebook, Instagram, WhatsApp, 250+ Integrations, Klaviyo

Construído por xSellco Ltd

Sobre xSellco Ltd

Avaliação média de 4,4

A criar aplicações para a App Store Shopify há 7 anos

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Assistência

Enviar uma mensagem

1 917 6882333

support@edesk.com

Este programador não oferece assistência direta em Português (portugal).

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