eDesk ‑ AI, Helpdesk & Chat
- Priser
-
Från $49/månad. Gratis testversion tillgänglig.
- Betyg
- 4,8 (27)
- Utvecklare
- xSellco Ltd
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eDesk – programvara för helpdesk och kundsupport
eDesk gör det möjligt för varumärken att skala upp enkelt med AI-driven kundtjänst utformad för e-handel. Kom igång på några minuter – genom att sömlöst integrera din Shopify-butik och över 300 marknadsplatser/kanaler samlar eDesk alla kundkonversationer i en enda intelligent inkorg. Våra AI-drivna verktyg hjälper dig att lösa ärenden snabbare, omvandla supportinteraktioner till försäljningsmöjligheter och leverera exceptionella kundupplevelser som leder till återkommande köp.
- Alla kundkonversationer samlade i en inkorg
- Dygnet runt-chattbot för vanliga frågor och köp
- AI-assisterad support för att öka handläggarnas produktivitet
- Justera Shopify-ordrar direkt i eDesk – inget byte av flikar
- Omvandla konversationer till konverteringar med eDesk Pre-sales
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Språk
engelska, franska, tyska, spanska, och italienska
Denna app finns inte översatt till svenska
Fungerar med
- 250+ Integrations
- Amazon
- Klaviyo
- TikTok Shop
Kategorier
Kanaler
Automatisering av arbetsflödet
Meddelanden i realtid
Automatiserade svar
Priser
Välj den plan som passar ditt företag bäst.
Bas
$49 /månad
eller $468/år och spara 20 %
Funktioner
- 1 nätbutik/marknadsplats
- Centraliserad arbetsyta för support
- Meddelanden i sociala medier
- Livechatt
- Regelbaserade automatiseringar
Prova gratis i 14 dagar
Tillväxt
$115 /månad
eller $1,068/år och spara 23 %
Funktioner
- 5 nätbutiker/marknadsplatser
- Prestanda för ärenden, handläggare och kanaler
- Tredjepartssamarbete
- Avancerad rapportering
Prova gratis i 14 dagar
Professionell
$149 /månad
eller $1,428/år och spara 20 %
Funktioner
- 10 nätbutiker/marknadsplatser
- Detaljerade rapportutdrag
- Anpassade roller och behörigheter
- Avancerat RESTful API
- 2FA-åtkomst
- Assisterad onboarding
Prova gratis i 14 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (27)
It's wonderful to have our Ebay, Amazon and Shopify messages all come into one place. Previously we were using a gmail acount, which was the cheapest way but did not provide for a way to keep track of open and closed messages. From eDesk we can message, cancel orders, assign messages to specific customer service reps and do refunds for all of our marketplaces. My staff was upset when we moved over to eDesk. As the business owner I set it up and our agent complaining started - for a couple of days. Then everyone started to see how much easier customer services becomes with Edesk. There is a learning curve to eDesk but it's well worth the effort. We don't use the eDesk ai auto response but do use templates to answer the same questions, which saves us a ton of time. We've been using eDesk for about 18 months. We also use Shipstation, reason being Shipstation keeps the customer address available. Apparently eDesk has a different privacy agreement with Amazon and cannot show addresses after the items have been shipped. Shipstation (there's a free version) with eDesk is a great one two punch. When we have support questions with edesk we usually get an answer back within a couple of hours. As a business owner, it costs us a minimum of 50 cents a minute to do anything. The time savings with Edesk pays for itself many times over.
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Brilliant app and a great support team behind it, as an omni channel business this has been invaluable in consolidating customer service requests from a wide range of channels all with differing setups and profiles. Loads of time and resource saved on sorting and resolving customer issues and the team are always keen to help optimise it's functionality within your business
Support
Appsupport tillhandahålls av xSellco Ltd.
Resurser
Utvecklare
Lansering
12 juli 2016
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